What are the responsibilities and job description for the Sales Operations Analyst position at Electrolux?
Sales
Permanent
Job Description
This position provides support to all NA Major Appliances Sales Channels, with a primary focus on execution of factory direct (Make-To-Order) customer orders. Individual is responsible for maintaining relationships with Sales Channels, Manufacturing Operations, Marketing / Merchandising, Transportation and Warehousing, Product Line, Sales & Operations Planning, and Supply Chain. Role provides direction and support to multiple functions to resolve issues and conflicts that could impact customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide support to execute sales plans and fulfill customer orders according to company strategic goals and priorities.
- Develop processes for cross functional communications in relation to transitions, order pull in and push outs, and transportation and warehousing issues
- Manage supply and demand analysis and constraints based on factory allocations / production plans
- Establish relationships with external customers, as needed
- Respond to and resolve customer issues and requests with regard to order fulfillment and delivery
- Develop, manage, and maintain daily, weekly, and monthly reporting, as requested by leadership
- Work with Leadership and Sales teams on monthly allocation process
- Perform ad hoc analysis as required
- Support Cost To Serve analyses and improvements
- Work with IT to develop new and streamlined processes from order to delivery
- All other responsibilities as assigned
POSITION REQUIREMENTS
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
WORK ENVIRONMENT
Comfortable working both independently and in a team environment, and must be able to work across functional boundaries
INTERNAL / EXTERNAL COMMUNICATION
This position requires the employee to communicate with external customers on a regular basis.
Equal Opportunity Employer - M / F / Disabled / Vet
