Customer Success Specialist

Join Our Team: Help Pet Owners and Vets Overcome Financial Barriers

*This is an on-site, in-person position located in Baltimore, Maryland for an individual fluent in Spanish*

At our heart, we're in the business of compassion—facilitating the bond between veterinary professionals and pet owners by ensuring that financial constraints never stand in the way of quality pet care. Our mission is to make veterinary services more accessible and affordable, allowing pets to receive the care they deserve when they need it. To achieve this, we're on the lookout for a dedicated individual who shares our passionate commitment to animal welfare and customer satisfaction.

What You'll Do:

As a vital member of our team, you'll handle multiple tasks related to managing accounts receivable for veterinary clinics. Your role will involve:

• Managing recurring billing & providing tailored solutions for our clients, ensuring a smooth financial experience for pet owners.
• Demonstrating empathy and professionalism as you engage in sensitive negotiations with pet owners, helping to resolve outstanding payments while maintaining positive relationships.
• Collaborating with banking and credit institutions to streamline payment processes.
• Liaising with our veterinary clinic partners to settle accounts efficiently and amicably.

Who You Are:

We're searching for someone who possesses a blend of empathy, professionalism, and a proactive attitude toward negotiation and customer service. The ideal candidate will have:

• Exceptional communication skills, both over the phone and in writing.
• Fluency in Spanish to cater to a diverse clientele.
• Proficiency in all MS Office applications.
• A solid understanding of basic contractual and financial procedures.

What We Offer:

• Competitive Compensation
• Benefits: A matching IRA, contributions towards a health insurance plan, and allocated vacation, sick, and personal days.
• Work-Life Balance: A Monday-Friday, 9 AM to 6 PM work schedule with flexible hours to accommodate your lifestyle. Weekends and major holidays are reserved for time with family and friends.
• A Supportive Environment: Be part of a dynamic team in a friendly office atmosphere. We're open to both full-time and part-time arrangements, although full-time is preferred.
• The opportunity to bring your well-behaved furry companion to the office!

If you're passionate about making a difference in the lives of pets and their owners and are looking for a role that offers both challenge and reward, we'd love to hear from you.

Job Types: Full-time, Part-time

Pay: $30,000.00 - $40,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Experience:

• Client Services & Customer Support: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person

Salary : $30,000 - $40,000