What are the responsibilities and job description for the Chargeback Representative position at Electronic Merchant Systems?
Job Details
Job Location
Corporate Office - Cleveland, OH
Description
- Monitor held accounts.
- Notify merchant to inform on exceeding chargeback threshold, obtain reduction plan and rebuttal documentation.
- Responsible for answering / returning merchant calls and emails.
- Review and analyze cardholder dispute documentation on card brand sites and download electronic file for record keeping purposes.
- Review merchant rebuttal to verify legibility, supporting documentation addressing the dispute reason code and countering the cardholder's claim.
- Representment merchant rebuttal documentation to issuer / card brand.
- Decision making on a regular basis, exercises good judgment and assumes responsibility for decisions.
Qualifications
This description is a general statement of required major duties and responsibilities performed on a regular basis; it does not exclude other duties as assigned.
EMS Offers :
Many outstanding benefits including competitive salary, PTO, 401K plan with company match, paid holidays, company contribution toward health / dental insurance, employee discounts, career growth opportunities, and recognition and rewards for excellence.
Benefits :
