What are the responsibilities and job description for the Helpdesk Specialist position at Electronic Systems Inc?
Overview
About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is committed to collaborating closely with our internal clients to fulfill their staffing needs.
Our client in higher education is seeking a Helpdesk Specialist with a focus on IT-Print Support and Network Administration to work a 6-month contract assignment (onsite) in Huntsville, AL. The Helpdesk Specialist will play a crucial role in maintaining and optimizing network infrastructure. The ideal candidate should be highly knowledgeable of Microsoft M365/O365, Active Directory, and Identity and Access Management (IDA) as well as IT Print Solutions and support. This position will involve working on-site daily supporting the staff with the school system.
Responsibilities
Responsibilities:
- Administer and maintain the Microsoft M365/O365 environment, ensuring optimal performance and security.
- Manage and troubleshoot issues related to Active Directory, including user accounts, group policies, and permissions.
- Implement and maintain Identity and Access Management (IDA) solutions to enhance network security and user authentication.
- Collaborate with the existing Network Administrator to ensure seamless network operations.
- Provide technical support and assistance to end-users, addressing network-related concerns promptly and effectively.
- Monitor network performance and proactively identify and resolve issues to minimize downtime.
- Assist in the planning and execution of network upgrades and improvements.
- Maintain documentation of network configurations, changes, and troubleshooting procedures.
Qualifications
Qualifications:
- Proven experience in network administration, preferably in an educational or similar environment.
- In-depth knowledge of Microsoft M365/O365, Active Directory, and Identity and Access Management (IDA).
- Strong troubleshooting and problem-solving skills related to network infrastructure.
- Excellent communication and interpersonal skills to work collaboratively with team members and end-users.
- Ability to work on-site daily at the BCS location.
- Flexibility and adaptability to meet the dynamic needs of the school system.
