What are the responsibilities and job description for the AV Onsite Service Technician- NYC position at Electrosonic, Inc.?
Job Description
Job Description
Electrosonic is where imagination comes to life!
Founded in 1964, Electrosonic is an international audio-visual and technology services company that designs, builds, and supports innovative solutions creating lasting experiences where people live, work and play.
The Position :
We are looking for an Onsite Service Technician located at a client site in New York, NY. This position reports to the Client Support Manager.
The Onsite Technician will be based at our client's location and will provide all aspects of AV service and support to include daily systems start-up, troubleshooting, preventive maintenance of electronic hardware and software and occasional client training and live-event support. These systems include AV projection, pro audio, video, and AV system show control, interactives and displays. You may also be involved in small systems installation and video conference support. The ideal candidate will have a deep understanding of computers including PC and / or Mac Operating Systems.
Responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of the client's onboard AV systems and technologies.
This role requires a detail minded, technically skilled individual with strong customer service and problem-solving skills; able to multi-task and think quickly on your feet in a fast-paced environment. You need to be able to follow standard operating procedures and checklists but have the confidence to improvise when and where needed.
Key Responsibilities
AV Technician TIER 1
Able to identify and describe typical systems, their components, cables and terminations used in AV systems
AV System knowledge gained in a service or operational environment
Experience operating, troubleshooting and supporting a variety of AV systems
Ability to navigate system project files in an effort to provide and request additional support
Experience with AV tools, common test equipment, and commissioning requirements
Basic understanding of network architecture
Understanding of control system software
Understanding of DSP and related software
Understanding of media servers and content streaming
Understanding of typical digital signage systems and associated networks
Knowledge of Health and Safety rules and workplace safety
AVIXA Technologist Certification or ability to complete it within 6 months of hire date
AV Technician TIER 2 (all of tier 1 plus)
Extensive experience in operating, troubleshooting and supporting a variety of AV systems including event environments
Proficient with room booking and fault ticketing systems
Ability to read, understand and convey schematics from CAD files
Proficient understanding of Network Architecture and IT systems
Experience with projector alignment, blending, lamp and filter changes
Experience or training on Control system software including, but not limited to; Barco, Crestron, AMX, Extron, Cisco, Medialon, Alcorn McBride, etc.
Experience or training on DSP's and related software including, but not limited to; QSC, BiAmp, Clearone, Dante, Audinate, Polycom Sound Structure, etc.
Training on VC systems, codecs, and software including, but not limited to; Cisco, Polycom, Zoom, WebEx, GoToMeeting, Bluejeans, Teams, Google Hangouts etc.
Liaising with vendor and OEM wherever needed to restore the services.
Experience with remote monitoring tools including, but not limited to; Barco Overture, QSC, Medialon, Isaac
AVIXA CTS Technology Specialist or ability to complete it within 6 months of hire date
Experience and training on typical digital signage systems, tools and associated networks
Experience and training on typical Webcast delivery systems, tools and associated networks
Experience in the planning, execution and delivery of Audio-Visual projects within a client environment
Experience in the management of small teams
N O TE : This list of job responsibilities is not an all-inclusive list, this is a general description. The specific tasks assigned may develop over time as the needs of the team and the customers evolves.
What qualifications are required?
High level of customer service skills dealing with clients at all levels.
Ability to analyze customer situations, make decisions and solve problems under pressure.
Ability to work with a high degree of accuracy and detail.
Basic numeric skills.
Ability to maintain positive working relationships with management, co-workers, clients and vendors.
Ability to communicate effectively face-to-face, in groups, and via telephone and written communication.
Ability to travel between sites with official client transport service
Ability to be detail oriented and work without supervision.
College degree in a related technical field a plus
Strong desire to learn.
Intermediate experience with Microsoft suite of products
May include occasional weekend and after-hours work
Occasional travel for site work, training and team meetings
Some of the technology old and new includes :
AMX - NI series controllers, touch panels
7th Sense - Medialon Showmaster, Delta Server, DeltaGUI software
QSC - DSPs, amplifiers, peripherals, Q-Sys designer
Extron - USB extenders, audio / video extenders
BrightSign - XT, XD, HD players primarily, BrightAuthor software
Dell - small form & large form PCs, mostly OptiPlex models, Windows 7 & 10 OS
Christie - WU12K-M projectors, HD-14K-M projectors, Christie Twist software
Planar & ELO - Interactive Displays
Samsung Static Displays
Dataton - Watchpax, Show Sage show servers, Watchout software
Peavey - MediaMatrix CABs, MediaMatrix NION Nx DSP, NION software
YCD - Cnario player and messenger for digital signage
Work Location : Client Site in NY
Salary based on experience : $34-$44 per hour based on experience
Schedule : Sunday through Thursday 9am to 5pm (OFF Days are Friday & Saturday)
A day in the Life
- Inclusive Team Culture
At Electrosonic we embrace our differences. We are committed to furthering our culture of Diversity, Equity and Inclusion. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our team puts a high value on work-life balance, offering a hybrid work environment, dependent of position. We believe maintaining the right balance between your personal and professional life is important to our team's overall well-being.
We are dedicated to supporting our team members grow a long-term career with us. We have a broad mix of experience levels and tenures, and we support continuous learning and knowledge sharing.
The salary range for this role is dependent on skills, experience, and qualifications. We offer a full range health and wellness benefits that include :
Come be a part of a Global company that has been recognized for its superior and unsurpassed technology master planning and system integration.
With unique global capability, we deliver highly complex world-class projects, conference room technology, and executive briefing centers across a multitude of sectors.
Job Posted by ApplicantPro
Salary : $34 - $44
