Onsite Service Technician- NYC

Electrosonic is where imagination comes to life!

Founded in 1964, Electrosonic is an international audio-visual and technology services company that designs, builds, and supports innovative solutions creating lasting experiences where people live, work and play.

The Position:

We are looking for an Onsite Service Technician located at a client site in New York, NY. This position reports to the Client Support Manager.

The Onsite Technician will be based at our client's location and will provide all aspects of AV service and support to include daily systems start-up, troubleshooting, preventive maintenance of electronic hardware and software and occasional client training and live-event support. These systems include AV projection, pro audio, video, and AV system show control, interactives and displays. You may also be involved in small systems installation and video conference support. The ideal candidate will have a deep understanding of computers including PC and/or Mac Operating Systems.

Responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of the client's onboard AV systems and technologies.

This role requires a detail minded, technically skilled individual with strong customer service and problem-solving skills; able to multi-task and think quickly on your feet in a fast-paced environment. You need to be able to follow standard operating procedures and checklists but have the confidence to improvise when and where needed.

Key Responsibilities

AV Technician TIER 1

• Able to identify and describe typical systems, their components, cables and terminations used in AV systems

• AV System knowledge gained in a service or operational environment

• Experience operating, troubleshooting and supporting a variety of AV systems

• Ability to navigate system project files in an effort to provide and request additional support

• Experience with AV tools, common test equipment, and commissioning requirements

• Basic understanding of network architecture

• Understanding of control system software

• Understanding of DSP and related software

• Understanding of media servers and content streaming

• Understanding of typical digital signage systems and associated networks

• Knowledge of Health and Safety rules and workplace safety

• AVIXA Technologist Certification or ability to complete it within 6 months of hire date

AV Technician TIER 2 (all of tier 1 plus)

• Extensive experience in operating, troubleshooting and supporting a variety of AV systems including event environments

• Proficient with room booking and fault ticketing systems

• Ability to read, understand and convey schematics from CAD files

• Proficient understanding of Network Architecture and IT systems

• Experience with projector alignment, blending, lamp and filter changes

• Experience or training on Control system software including, but not limited to; Barco, Crestron, AMX, Extron, Cisco, Medialon, Alcorn McBride, etc.

• Experience or training on DSP's and related software including, but not limited to; QSC, BiAmp, Clearone, Dante, Audinate, Polycom Sound Structure, etc.

• Training on VC systems, codecs, and software including, but not limited to; Cisco, Polycom, Zoom, WebEx, GoToMeeting, Bluejeans, Teams, Google Hangouts etc.

• Liaising with vendor and OEM wherever needed to restore the services.

• Experience with remote monitoring tools including, but not limited to; Barco Overture, QSC, Medialon, Isaac

• AVIXA CTS Technology Specialist or ability to complete it within 6 months of hire date

• Experience and training on typical digital signage systems, tools and associated networks

• Experience and training on typical Webcast delivery systems, tools and associated networks

• Experience in the planning, execution and delivery of Audio-Visual projects within a client environment

• Experience in the management of small teams

NOTE: This list of job responsibilities is not an all-inclusive list, this is a general description. The specific tasks assigned may develop over time as the needs of the team and the customers evolves.

What qualifications are required?

• High level of customer service skills dealing with clients at all levels.

• Ability to analyze customer situations, make decisions and solve problems under pressure.

• Ability to work with a high degree of accuracy and detail.

• Basic numeric skills.

• Ability to maintain positive working relationships with management, co-workers, clients and vendors.

• Ability to communicate effectively face-to-face, in groups, and via telephone and written communication. *

• Ability to travel between sites with official client transport service

• Ability to be detail oriented and work without supervision.

• College degree in a related technical field a plus

• Strong desire to learn.

• Intermediate experience with Microsoft suite of products

• May include occasional weekend and after-hours work

• Occasional travel for site work, training and team meetings

Some of the technology old and new includes:

• AMX - NI series controllers, touch panels

• 7th Sense - Medialon Showmaster, Delta Server, DeltaGUI software

• QSC - DSPs, amplifiers, peripherals, Q-Sys designer

• Extron - USB extenders, audio/video extenders

• BrightSign - XT, XD, HD players primarily, BrightAuthor software

• Dell - small form & large form PCs, mostly OptiPlex models, Windows 7 & 10 OS

• Christie - WU12K-M projectors, HD-14K-M projectors, Christie Twist software

• Planar & ELO - Interactive Displays

• Samsung Static Displays

• Dataton - Watchpax, Show Sage show servers, Watchout software

• Peavey - MediaMatrix CABs, MediaMatrix NION Nx DSP, NION software

• YCD - Cnario player and messenger for digital signage

Work Location: Client Site in NY

Salary based on experience: $34-$44 per hour based on experience

Schedule: Sunday through Thursday 9am to 5pm (OFF Days are Friday & Saturday)

A day in the Life

• Inclusive Team Culture

At Electrosonic we embrace our differences. We are committed to furthering our culture of Diversity, Equity and Inclusion. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

• Work/Life Balance

Our team puts a high value on work-life balance, offering a hybrid work environment, dependent of position. We believe maintaining the right balance between your personal and professional life is important to our team's overall well-being.

• Career Growth

We are dedicated to supporting our team members grow a long-term career with us. We have a broad mix of experience levels and tenures, and we support continuous learning and knowledge sharing.

• Compensation and Wellness

The salary range for this role is dependent on skills, experience, and qualifications. We offer a full range health and wellness benefits that include:

• Medical
• Dental
• Vision
• Life and disability benefits.
• Wellness discount programs,
• 401k
• *Paid parental leave after 1 year of service.
• 10 company paid holidays
• 3 weeks of paid vacation
• 1 week of paid sick time.

Come be a part of a Global company that has been recognized for its superior and unsurpassed technology master planning and system integration.

With unique global capability, we deliver highly complex world-class projects, conference room technology, and executive briefing centers across a multitude of sectors.

Salary : $34 - $44