What are the responsibilities and job description for the Desktop Analyst position at Elegant Enterprise-Wide Solutions, Inc.?
o Provide Level 1 and Level 2 support for desktop systems, software applications, and peripherals.
o Diagnose and resolve hardware, software, and network issues for end-users.
o Respond to tickets and service requests within established SLAs.
- Desktop Management :
- Documentation and Training :
- Collaboration and Teamwork :
- Other Responsibilities :
- Environment and Scale
- Number of Devices : 1,000
- Number of End Users : 800 / - 6.
- Certifications :
- Soft Skills :
- Other Requirements :
o Install, configure, and maintain desktop hardware and software, including operating systems and applications.
o Deploy and manage devices using enterprise tools such as SCCM, Intune, or similar platforms.
o Image, configure, and deploy computers and other devices for new users or upgrades.
o Perform regular updates, patches, and upgrades on desktop systems.
o Ensure antivirus, endpoint protection, and system security are up to date and functioning effectively.
o Monitor desktop system performance and identify potential issues proactively.
o Maintain detailed documentation of configurations, changes, and support requests.
o Create user manuals and guides for common tasks and procedures.
o Provide training to end-users on system use and best practices.
o Assist with onboarding new employees by setting up and training them on their desktop systems.
o Work closely with the IT team to ensure alignment of desktop systems with broader IT infrastructure.
o Assist in the implementation of IT projects related to desktop infrastructure. o Contribute to team efforts and departmental objectives through various tasks as required.
o Maintains equipment inventory and assists with periodic physical inventory of hardware.
Required Skills and Qualifications
o Must have certifications such as CompTIA A , Microsoft Modern Desktop Administrator.
Technical Skills :
o Proficiency with Windows and Apple iOS operating systems.
o Knowledge of desktop imaging and deployment tools like SCCM, Intune, or similar.
o Experience with Active Directory and Group Policy.
o Basic understanding of networking concepts (e.g., TCP / IP, DNS, DHCP).
o Strong problem-solving and analytical skills.
o Excellent communication and interpersonal skills.
o Ability to organize and prioritize workload and work with minimum direction.
o Accurate and precise attention to detail.
o Must be able to maintain confidentiality.
