Enterprise Applications Project Manager

Skills/experience of the assigned staff:

Required

Project Management & Leadership:

• 10 years of IT project management experience in large-scale CIS implementations or enterprise system replacements.

• Strong understanding of billing systems, customer information systems, data migration, integrations, and IT infrastructure.

• Strong ability to lead large-scale CIS system replacement projects from initiation to completion.

• Proven experience in managing cross-functional teams, vendors, and stakeholders in a complex IT environment.

• Expertise in project planning, scheduling, budgeting, and resource allocation for enterprise IT projects.

• Excellent leadership, communication, and stakeholder management skills.

• Ability to drive projects within scope, time, and budget while managing competing priorities.

Technical Expertise:

• Deep understanding of Customer Information Systems (CIS), particularly utility billing systems and enterprise applications.

• Experience with data migration, system integrations, APIs, and middleware solutions to ensure seamless system transition.

• Familiarity with cloud-based and on-premises IT infrastructure, databases, and cybersecurity best practices.

• Knowledge of software development lifecycle (SDLC) and agile or waterfall methodologies for IT projects.

Stakeholder & Vendor Management:

• Strong skills in stakeholder engagement, communication, and collaboration with business units, IT teams, and executive leadership.

• Experience managing third-party vendors, including contract negotiation, service-level agreements (SLAs), and vendor performance oversight.

• Ability to translate business requirements into technical solutions, ensuring alignment with organizational goals.

Risk Management & Problem-Solving:

• Proficiency in identifying, assessing, and mitigating project risks and technical challenges to ensure minimal disruptions.

Change Management & Training:

• Ability to drive user adoption and training strategies, ensuring a smooth transition to the new CIS system.

• Strong documentation skills for creating user guides, system documentation, and training materials.

Highly Desired/Preferred

• Project Management Professional (PMP), PRINCE2, or ITIL certification is highly desirable.

• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred).

• Experience with CIS vendors is a plus.

• Familiarity with regulatory compliance in utilities or municipal IT environments.

• Familiarity with water utility billing systems or municipal IT environments is a plus.

• Ability to troubleshoot system implementation issues, working closely with IT teams and vendors for effective resolutions.

• Experience in disaster recovery planning, business continuity, and system rollback strategies

• Experience in organizational change management (OCM) to facilitate process improvements and stakeholder buy-in.