What are the responsibilities and job description for the Desktop Analyst in Peoria, IL position at Elegant Enterprise Wide Solutions?
Job Details
End-User Support:
o Provide Level 1 and Level 2 support for desktop systems, software applications, and peripherals.
o Diagnose and resolve hardware, software, and network issues for end-users.
o Respond to tickets and service requests within established SLAs.
Desktop Management:
o Install, configure, and maintain desktop hardware and software, including operating systems and applications.
o Deploy and manage devices using enterprise tools such as SCCM, Intune, or similar platforms.
o Image, configure, and deploy computers and other devices for new users or upgrades.
o Perform regular updates, patches, and upgrades on desktop systems.
o Ensure antivirus, endpoint protection, and system security are up to date and functioning effectively.
o Monitor desktop system performance and identify potential issues proactively.
Documentation and Training:
o Maintain detailed documentation of configurations, changes, and support requests.
o Create user manuals and guides for common tasks and procedures.
o Provide training to end-users on system use and best practices.
o Assist with onboarding new employees by setting up and training them on their desktop systems.
Collaboration and Teamwork:
o Work closely with the IT team to ensure alignment of desktop systems with broader IT infrastructure.
o Assist in the implementation of IT projects related to desktop infrastructure. o Contribute to team efforts and departmental objectives through various tasks as required.
Other Responsibilities:
o Maintains equipment inventory and assists with periodic physical inventory of hardware.
5. Environment and Scale
Number of Devices: 1,000
Number of End Users: 800 /- 6.
Required Skills and Qualifications
Certifications:
o Must have certifications such as CompTIA A , Microsoft Modern Desktop Administrator.
Technical Skills:
o Proficiency with Windows and Apple iOS operating systems.
o Knowledge of desktop imaging and deployment tools like SCCM, Intune, or similar.
o Experience with Active Directory and Group Policy.
o Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP).
Soft Skills:
o Strong problem-solving and analytical skills.
o Excellent communication and interpersonal skills.
o Ability to organize and prioritize workload and work with minimum direction.
o Accurate and precise attention to detail.
Other Requirements:
o Must be able to maintain confidentiality.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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