What are the responsibilities and job description for the End User Technical Support Analyst (Intelligrants grant management exp needed) position at Elegant Enterprise Wide Solutions?
Job Details
JOB TITLE: End User Technical Support Analyst
The scope of the proposed services will include the following:
Assist the State in supportability of Intelligrants by OCD DRU staff during their use of Intelligrants for disaster recovery grants management based on complexity of State use
Work with Application Program Manager to ensure end user success for Intelligrants
Work directly with OCD DRU end users for daily use of Intelligrants as requested
Assist the State in supportability of Intelligrants by OCD DRU staff during their use of Intelligrants for disaster recovery grants management based on complexity of State use
Work with Application Program Manager to ensure end user success for Intelligrants
Work directly with OCD DRU end users for daily use of Intelligrants as requested
Expertise and/or relevant experience in the following areas are mandatory:
Experience in Intelligrants grant management software functionality
Good customer service in operational use of Intelligrants
Experience in Intelligrants grant management software functionality
Good customer service in operational use of Intelligrants
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