What are the responsibilities and job description for the Guest Service Agent position at Element by Westin?
Full Job Description
Excellent opportunity to build a career in hospitality with an innovative and exciting company!
Who this job will appeal to
A Customer Service focused individual who has a desire to grow with an innovative hospitality company!
What you will be doing
You will help to create a memorable stay for our guests by welcoming them with exceptional service and ensuring their stay was inspiring.
What you will be doing
- Greets, Register, and Assigns rooms to guests.
- Issues room key and escort instructions to Guests.
- Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
- Computes bills collect payments and makes changes for the guests.
- Keeps records of room availability and guests' accounts.
- Handles accounting of money, receipts, guest accounts, and credit through the operation of the Front Desk computer system and completion of reports.
- Additional responsibilities were outlined during the interview process.
Education & Experience
- High school diploma or general education degree (GED); or equivalent combination of education and experience.
- One to three months in related experience and/or training.
Additional Requirements:
- Must be proficient in reading, writing, and math skills.
- Required to work nights, weekends, and holidays.
- The ability to perform the following: regularly required to talk, hear, and interact with guests.
- Occasionally required to walk, sit, and reach with hands and arms.
- Frequently lift and/or move up to 10 pounds, and stand for long periods of time.
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
Job Type: Part-time
Pay: $12.50 - $15.00 per hour
Schedule:
- 8 hour shift
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $13 - $15
