What are the responsibilities and job description for the Guest Service Agent position at Schulte Companies?
Work today, get paid today! Emerald Hospitality Associates believes you should be in control of your income, that's why we're proud to partner with DailyPay, giving you access to your money when and where you need it!
Emerald Hospitality Associates is seeking a dynamic, service-oriented Guest Service Agent to join our team! EHA is an organization whose success is rooted in our four core beliefs: Integrity, Engagement, Quality and Community.
What's in it for you? When you join EHA you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! EHA provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.
Our Company: Emerald Hospitality Associates is a hotel development and management company that prides itself on building long-term relationships with both people and organizations. We specialize in the hotel management and development of full service and upscale focused service hotels. Founded in 1999, our mission focuses on serving our guests, clients and staff as a premier hospitality management and consulting firm, applying personal and corporate integrity to each task thereby providing effective, results-oriented, innovative service that generates true value and commitment to excellence.
JOB DUTIES AND RESPONSIBILITIES
- Greets and assists all guests during arrival and departure.
- Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints.
- Coordinates the delivery of guest services by other hotel departments and outside vendors.
- Processes all reservations and cancellation requests in a timely manner by mail, telephone, fax or in person.
- Maximizes room revenue and occupancy levels through suggestive selling techniques.
- Handles the departments accounting system of money, receipts, guest accounts, and other forms of credit. Balances shift cash and accounts.
- Operates the department's cash register.
- Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.
- Perform clerical duties to include handling incoming and outgoing mail, faxing, photocopying, and bookkeeping as needed.
- Acts as manager on duty when manager is not available.
- Maintains information and communication sources such as room inventory, lost and found log, telephone information, log book, and hotel directories; operates switchboard to handle customer inquiries, wakeup calls and the paging of guests.
- Maintain a clean, pleasant, and professional image to guests and associates.
EDUCATION AND EXPERIENCE
- High school diploma or general education degree (GED); or equivalent combination of education and experience.
KNOWLEDGE, SKILLS AND ABILITIES
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
PERKS/BENEFITS
Work Today, Get Paid today with Daily Pay!
- Track your daily income with updates after every shift you work
- Transfer your earnings instantly or next day
- Automatically save a portion of your paycheck
In addition to DailyPay, Emerald Hospitality Associates offers a robust selection of perks/benefits that include, but aren't limited to: Paid Time Off, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more!
- Emerald Hospitality Group is an Equal Opportunity Employer.
Compensation: 15-16
