Director, IT Enterprise Applications

DIRECTOR, IT ENTERPRISE APPLICATIONS

THE COMPANY:

Element Science, Inc. is a medical device and digital health company focused on developing solutions at the intersection of clinical-grade wearables, machine learning algorithms, and lifesaving therapies in order to address leading causes of death and hospitalization in patients with heart disease, primarily as they transition from the hospital-to-home. By putting the needs of patients and physicians first, our personalized digital devices, which are designed for function, comfort, and ease-of-use, aim to redefine the paradigm of care for these patients. Our first product, a wearable patch defibrillator, is initially targeted at treating the more than 500,000 patients in the US with an elevated temporary risk of potentially experiencing a lethal heart rhythm. Based in San Francisco, our funders include Third Rock Ventures, Google Ventures, Deerfield Healthcare, Qiming Venture Partners USA, Cormorant Asset Management, and Invus Opportunities.

SUMMARY OF ROLE:

The Director, IT Enterprise Applications is a hands-on leadership role responsible for the implementation, management, and support of Element Science's core enterprise applications, with a primary focus on Salesforce, NetSuite, and medical billing systems. This individual will be a key player in building and scaling our IT systems to support the company's growth. The role requires a deep understanding of these applications, strong integration skills, familiarity with system validation in a regulated environment, and a proactive, "can-do" attitude to solve problems and drive projects forward. This is an excellent opportunity for a highly motivated individual to contribute significantly to a rapidly growing medical device company and build a team as the company scales.

RESPONSIBILITIES:

The Director, IT Enterprise Applications is a hands-on leadership role responsible for the implementation, management, and support of Element Science's core enterprise applications, with a primary focus on Salesforce, NetSuite, and medical billing systems. This individual will be a key player in building and scaling our IT systems to support the company's growth. The role requires a deep understanding of these applications, strong integration skills, familiarity with system validation in a regulated environment, and a proactive, "can-do" attitude to solve problems and drive projects forward. This is an excellent opportunity for a highly motivated individual to contribute significantly to a rapidly growing medical device company and build a team as the company scales.

System Implementation and Management:

• Lead the implementation, configuration, customization, and ongoing management of Salesforce (Sales Cloud, Service Cloud, Health Cloud), NetSuite (ERP, CRM), and medical billing systems.
• Hands-on involvement in system configuration, data migration, user training, and troubleshooting.
• Develop and maintain system documentation, including configuration guides, user manuals, and training materials.
• Manage vendor relationships and contracts for enterprise applications.
• Oversee system upgrades, patches, and enhancements.

Integration and Data Management:

• Design, develop, and maintain integrations between Salesforce, NetSuite, medical billing systems, and other relevant applications (e.g., data platform).
• Ensure data integrity and consistency across all enterprise applications.
• Develop and implement data governance policies and procedures.
• Create and maintain data mappings and transformation rules.

Validation and Compliance:

• Work closely with the IT Quality & Compliance team to ensure that enterprise applications are implemented and maintained in compliance with relevant regulations (HIPAA, 21 CFR Part 11, etc.).
• Participate in the development and execution of validation plans, protocols (IQ, OQ, PQ), and reports for enterprise systems.
• Contribute to the creation and review of validation documentation.
• Support internal and external audits related to enterprise applications.

Business Partnership and Project Leadership:

• Collaborate closely with business stakeholders (Sales, Marketing, Finance, Operations, Clinical, etc.) to understand their needs and translate them into technical requirements.
• Lead IT projects related to enterprise applications, from initiation to completion.
• Develop and manage project plans, timelines, and budgets.
• Proactively identify opportunities to improve business processes through the effective use of technology.
• Provide regular updates to stakeholders on project status and key issues.

Problem Solving and Support:

• Provide expert-level support for enterprise applications, troubleshooting issues and resolving problems in a timely manner.
• Develop and implement solutions to address recurring issues.
• Maintain a proactive, solution-oriented approach to all IT challenges, going beyond specific application responsibilities to help the team succeed.
• Mentor and guide junior team members (as the team grows).

QUALIFICATIONS:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 7-10 years of experience in IT, with at least 5 years of experience managing and implementing enterprise applications.
• Extensive hands-on experience with Salesforce (Sales Cloud, Service Cloud; Health Cloud a plus). Salesforce certifications (e.g., Administrator, Advanced Administrator, Platform App Builder) are highly desirable.
• Extensive hands-on experience with NetSuite, MiSys and/or other ERPs, CRMs. NetSuite certifications are highly desirable.
• Significant experience with medical billing systems and processes.
• Experience in DME Business Process is a strong plus
• Experience with integrating billing systems with CRM and ERP is essential.
• Experience in the medical device or life sciences industry strongly preferred.
• Experience with system validation and compliance in a regulated environment (HIPAA, 21 CFR Part 11) is highly desirable.
• Experience with data integration tools and techniques (e.g., APIs, ETL).
• Project management experience.

BENEFITS:

Element Science offers a very competitive salary and benefits package including, but not limited to:

• Stock Options
• 90% employer-paid medical, dental, and vision insurance
• Company-paid Basic Life Insurance
• 401(k) retirement plan (Traditional and Roth)
• Competitive Paid Time Off
• Paid Holidays
• FSA (Flexible Spending Accounts)
• HSA (Health Savings Account)
• Employee Assistance Program through PEO

The salary for this exempt-level position will be based on experience and qualifications within an established pay range. Pay range is dependent on location includes an annual bonus and equity.

• Salary Range: $200,000 - $220,000