Customer Relationship Management Lead

Consulting & Client Relationship Lead (Manufacturing / Energy)

Location: Minneapolis MN (Onsite) (2-3 days onsite)

Position Overview:

Consulting & Client Relationship Lead, IET will be a part of our Apex team, and will be responsible for being a consultative partner working in collaboration with delivery teams to grow existing client relationships in North America.

Responsibilities:

• Position us solutions to meet client requirements and become a trusted advisor for services by effectively managing multi-threaded client relationships.
• Strategically drive new business in select Energy and manufacturing accounts in close synergy with the Solution teams to manage assigned services sales and margin targets.
• Use knowledge of either energy or B2B manufacturing industry, technology, processes, and consultative sales skills to assess and educate clients on the value of our business and implementation expertise.
• Meet clients face to face and build trusted partnerships for long term success, not just creating a vision, but ensuring it is delivered.
• Build in-depth knowledge of clients' business priorities, challenges and initiatives that can be translated into opportunities.
• Proactively drive business development and pre-sales initiatives by leveraging both industry and technical background. Represent our complete portfolio with broad understanding and expertise in AI, Engineering & Design /Behavioral sciences.
• Demonstrate ability to advance sales campaigns in a needs-based and highly participative fashion including consultative dialog, cross-functional engagement, and facilitated workshops.

Success Profile:

• You have a demonstrated track record of leading strategic engagements within new and existing energy/manufacturing accounts for pure play analytics services, with a clear revenue focus and consistently achieving or exceeding quarterly and annual goals.
• Domain experience in one of the industries - Energy, Utilities and Oil & Gas will be greatly preferred.
• You have strong commercial acumen that you can execute on to manage and grow revenue.
• You are an effective and credible storyteller with a strong ability to map client challenges to internal capabilities, regardless of the competency, and can link those conversations back to business outcomes.
• You have excellent written, verbal, and formal presentation skills allowing you to engage client audiences ranging from technical implementers up through Business and Technology C levels.
• You thrive in a collaborative team atmosphere, while defining issues/hypotheses, performing complex analysis, and assisting with preparation and recommendations of solution alternatives.
• You have demonstrated experience of leading large teams located globally, and are seen as a natural people leader, while effectively managing account growth goals.

Qualifications:

• 15 years of hands-on data analytics practitioner through direct client interaction
• Ability and desire to drive client relationships and over time, drive account growth.
• Deep understanding of functional areas including Consumer Analytics, Supply Chain, Sales Analytics, Digital, Marketing Analytics, DevOps, Financial analytics
• Ability to think on his/her feet and engage with both the business and analytical community.
• Excellent communication skills, both oral and written/visual in PowerPoint
• Comfortable with ambiguity in a cross-functional environment
• Willingness to work with a geographically distributed team in an extremely fast-paced and challenging environment.
• Graduate degree in Computer Science, Mathematics, Operational Research, Information Science, Engineering, Statistics is preferred.
• Certification or exposure to Cloud essentials, SQL, Visualization tools, Advanced Analytics techniques is preferred.
• Self-driven individuals with an appetite for rapid career growth and a can-do attitude are most likely to succeed in this role.