What are the responsibilities and job description for the Customer Service Representative position at Element2 Group?
Job Title: Customer Service Representative
Job Type: Full-time
Location: Fall River, MA
Hours: Monday – Friday, 10:30 AM – 7:00 PM
About Us: We are seeking a motivated and friendly Customer Service Representative to join our dynamic team. If you enjoy helping others and thrive in a fast-paced environment, we'd love to meet you!
Key Responsibilities:
- Provide exceptional customer service via phone and email.
- Assist customers with inquiries, order status, and product-related questions.
- Troubleshoot and resolve customer issues in a professional and timely manner.
- Maintain accurate records of customer interactions.
- Collaborate with other departments to ensure customer satisfaction.
- Stay informed about product updates and company policies.
Qualifications:
- Previous customer service experience preferred.
- Strong computer and phone skills.
- Excellent communication skills, both verbal and written.
- Bi-lingual (Spanish) is a plus, but not required.
- Ability to multitask and prioritize in a fast-paced environment.
- Detail-oriented with strong problem-solving skills.
- Friendly and patient demeanor.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20 - $22
