Patient Experience Coordinator

Job Overview:

We are seeking a friendly, organized, and detail-oriented Patient Experience Coordinator to join our dynamic team at Elemental Natural Medicine, a leading Functional Medicine clinic. As the first point of contact for our patients, you will play a key role in providing exceptional customer service, ensuring smooth daily operations, and contributing to a welcoming, compassionate environment. Your communication skills, Microsoft Office proficiency, ability to follow up with patients, and comfort with handling patient payments will be essential in creating a positive experience for everyone who walks through our doors.

Key Responsibilities:

Customer Service Excellence:

• Greet patients with a warm, welcoming, and professional attitude, ensuring they feel comfortable and valued from the moment they arrive.
• Handle patient inquiries, concerns, and requests with a positive, problem-solving approach, ensuring an exceptional experience.
• Maintain a clean and organized reception area to create a calming environment for patients
• Answer phone calls in a timely and professional manner, scheduling appointments, providing information, and responding to inquiries about services.
• Communicate clearly and effectively with patients via phone, email, and in-person interactions, always maintaining a friendly and informative tone.

Appointment Scheduling & Follow-Up:

• Schedule patient appointments based on availability, ensuring accurate documentation and timely reminders.
• Follow up with patients before and after appointments to confirm, reschedule, or collect feedback, ensuring continuity of care and patient satisfaction.

Patient Records & Documentation:

• Accurately input patient information into the clinic’s electronic health records (EHR) system.
• Maintain confidentiality and adhere to HIPAA guidelines when handling patient information.
• Assist patients with completing necessary forms and ensure all required documentation is completed prior to appointments.
• Comfortably receive and process patient payments for services, ensuring accurate billing and record-keeping.
• Answer any patient questions regarding billing and payment methods, ensuring transparency and clarity.

Qualifications:

• Previous experience in a customer service or receptionist role, preferably in a healthcare setting.
• Exceptional communication skills, both verbal and written, with a focus on listening, empathy, and clarity.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks simultaneously
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Comfortable receiving and processing payments, with an understanding of basic billing practices.
• Comfortable working with computers, scheduling software, and basic office equipment.
• A positive, compassionate attitude with a genuine interest in helping others.
• Experience or interest in functional medicine is a plus, but not required.

Why Join Us?

At Elemental Natural Medicine, we believe in providing personalized care that addresses the root causes of health issues. As a receptionist, you’ll be an integral part of a team that truly cares about the well-being of our patients. We offer a supportive work environment and the chance to contribute to meaningful change in patients' lives.

Job Type: Full-time

Pay: From $41,600.00 per year

Schedule:

• Day shift

Experience:

• Medical receptionist: 1 year (Preferred)

Ability to Commute:

• St George, UT 84770 (Required)

Work Location: In person

Salary : $41,600