General Manager

JOB DESCRIPTION
Position Title: Site General Manager
Department: Operations
Reports to: Leadership Team

Employment Status: ☐ Non-Exempt ☒ Exempt
FLSA Status Effective : ☐ Temporary☒ Full-Time☐ Part-Time

Date: 12/2020

POSITION SUMMARY
Do you have an entrepreneurial spirit and experience successfully managing teams in a service industry? Join Elements Car Wash as a Site General Manager! The Site General Manager directs and coordinates all daily operations and is responsible for providing guidance, leadership, and training to the customer experience team.

Proven ability to cope with conflict, stress and crisis situations through effective problem-solving and mediation skills. Oversee compliance to established policies, procedures and guidelines, and ensure financial accountability.

YOUR OBJECTIVE IS TO PROVIDE THE LEADERSHIP NECESSARY FOR ELEMENTS TO CREATE THE BEST CUSTOMER EXPERIENCE IN THE BUSINESS

DOES THIS MOTIVATE YOU?
● Building personal, emotional connections with customers and teammates to ensure we deliver great customer experiences.
● Making sure all customer complaints and questions are handled efficiently and respectfully – EFFICIENT & RESPECTFUL customer service!
● Supporting customers in their goal of driving away with clean cars
● Ensuring business successfully meets established KPIs
● Doing what it takes to ensure operations are successful every day - high level of accountability

THIS IS WHAT YOU CAN EXPECT TO DO EACH DAY
● Providing leadership and management to ensure that the mission and core values of the Company are put into practice
● Supporting the leadership team in developing business strategies and new business opportunities
● Assisting in development of forms and tools to increase company efficiency and risk management
● Sharing vision regarding overall success and health of the company
● Directly supervising site team; carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws
● Effectively managing through clear, direct, and respectful communication
● Working with the leadership team to establish organizational goals and objectives to support our growth vision
● Ensure business opening, closing and car wash processes are completed efficiently, following Elements Car Wash procedures
● Troubleshooting and resolving technical issues with equipment

● Fostering a success-oriented, accountable environment within the Company
● Encouraging a fun and creative environment for team members to thrive
● Review and respond to customer reviews through online channels
● Performing other duties as assigned

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND BEHAVIORS)
● High school diploma or general education degree (GED); college degree and/or experience in business management a plus
● Experience with or willingness to learn Microsoft Office (Word, Excel, Outlook, PowerPoint) and other computer software programs
● Strong ability to manage site operations independently
● Willingness to do whatever it takes to ensure operations are managed properly and successfully every day - including but NOT limited to: working late to ensure site issues are resolved, working weekends, covering shifts during short staffing events, being on-call for assistant manager and shift lead questions, staying on-site during equipment failures - overseeing operations until a fix is in place, working with vendors as needed to ensure equipment failures are resolved.
● Excitement for and willingness to learn and contribute to a new and growing family owned business - having an entrepreneurial mentality
● Ability to understand and speak with leadership team members about site financials, KPIs and other specified metrics
● Ability to inspire and motivate others to perform well, and accept feedback from others; delegate work assignments, give authority to work independently, set expectations, and monitor delegated activities
● Strong sense of personal accountability - doing what we say we will do
● Ability to involve staff in planning, decision-making, facilitating, and process improvement; be available to staff; provide regular performance feedback; and develop subordinates’ skills and encourage growth
● Comprehensive knowledge of industry and industry-related trends and forecasts
● Ability to identify and resolve problems efficiently as well as skillfully gather and analyze information
● Speak clearly and persuasively in positive or negative situations, demonstrate group presentation skills, and conduct productive meetings
● Ability to de-escalate difficult situations
● Ability to embrace and learn from failure
● Willingness to explore ways to improve and promote quality; demonstrate accuracy and thoroughness; and maintain compliance with legal and regulatory aspects
● Observe safety and security procedures and use equipment and materials properly.
● Ability to quickly switch focus from one task to another and work in a fast-paced setting
● Understanding of how to develop and implement business strategies through knowledge of company history, culture, identity and goals
● Past experience in car wash industry and maintaining car wash equipment a plus

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Reviewed with employee by

Signature: _______________________________ Name (print): ________________________________

Title: _____________________________________________________ Date: _____________________

Received and accepted by

Signature: _______________________________ Name (print): ________________________________

Title: _____________________________________________________ Date: _____________________

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Work Remotely

• No

Job Type: Full-time

Pay: $47,000.00 - $65,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• Day shift

Weekly day range:

• Weekends as needed

Work Location: In person

Salary : $47,000 - $65,000