What are the responsibilities and job description for the Production Support Analyst position at Eleos Health, Inc.?
A company is looking for a Production Support Analyst to provide technical support and optimize system performance.Key ResponsibilitiesServe as the primary technical escalation point in the United States for complex customer issues (Tier 3 / 4 support)Design, implement, and maintain monitoring solutions for system metrics, logs, and alertsDevelop and maintain automation scripts to streamline operations and support processesRequired Qualifications2 years of experience in technical support, production support, or application supportStrong Linux systems administration experience (RHEL / CentOS, Ubuntu / Debian)Extensive experience with API implementations and troubleshootingProven experience with monitoring tools and observability platformsDatabase administration experience with SQL and NoSQL databases