What are the responsibilities and job description for the Customer Service Representative APPLY NOW position at Elevance Health?
Location: Manhattan, NY (On-Site) NO REMOTE
Job Description
We are seeking a Customer Service Representative to join our team in Manhattan! In this role,
you will serve as the first point of contact for our customers, ensuring a smooth and positive
experience. Your main goal will be to address inquiries, resolve concerns, and provide top-tier
customer support.
Responsibilities
Job Description
We are seeking a Customer Service Representative to join our team in Manhattan! In this role,
you will serve as the first point of contact for our customers, ensuring a smooth and positive
experience. Your main goal will be to address inquiries, resolve concerns, and provide top-tier
customer support.
Responsibilities
- Assist customers with inquiries and product/service details.
- Handle customer complaints and provide effective solutions.
- Maintain detailed and up-to-date customer records.
- Work closely with other departments to escalate issues when necessary.
- Participate in ongoing training and improvement initiatives.
- Strong communication and interpersonal skills.
- Problem-solving mindset with the ability to think on your feet.
- Ability to handle stressful situations with professionalism.
- Detail-oriented and organized.
- Prior experience in customer service is a plus but not required.
