Process Improvement Director

Process Improvement Director

Location: Alternate locations may be considered. This position will work in a hybrid model (remote and office). Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The Process Improvement Director is responsible for identifying opportunities for improvement, developing and implementing best practice and continuous improvement initiatives for a business unit.

How you will make an impact:

• Proactively identifies opportunities for improvement.
• Researches, develops, and implements related best practices.
• Serves as internal consultant relative to continuous improvement initiatives.
• Identifies, develops, leads and implements a wide variety of business improvement initiatives to enhance effectiveness and profitability of the organization.
• Coaches project teams on use of tools for assessing people, process and systems performance.
• Collaboratively partners with regional process improvement initiatives such as Six Sigma and TQM, to leverage common initiatives, eliminate duplication and ensure alignment with our business improvement and innovation value across the enterprise.
• Establishes and monitors metrics and measurements and teaches managers to use those tools to manage their environment and hold the improvement gains.
• Establishes cross-organizational relationships that translate into engagements and a track record of establishing and developing adopted practices that improve communications, results measurement, and the engagement management process.
• Oversee process enablement, including application preparation, configuration, and updates.
• Ensures alignment of the process to the corporate and IT strategy.
• Monitor end-to-end processes to ensure optimal overall performance.
• Work with leadership and key stakeholders to coordinate the various functions/activities to generate business value.
• Communicate the process's strategic goals to key stakeholders and working group members
• Work with IT and Business teams to enable data access.
• Create and maintain workflows, automations, analytics, workspaces and forms to support processes.
• Provide status reports & recommendations for improvement.

Minimum Qualifications:

• Requires a BA/BS in a related field and minimum of 10 years of process improvement experience with planning, project management, business analysis, and leadership role experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• MBA preferred; Six Sigma Black Belt certification preferred.
• Healthcare industry experience preferred.
• Business/IT analyst with core competencies in dashboards/analytics and metrics/KPIs.
• Ability to leverage data and AI to support and enhance business processes.
• Previous experience with workflow management platforms, project management, and Agile methodology.
• Working experience at the Project Leader, Manager, or Associate Principal level within a national consulting firm; leading major projects at the SLT level of management, coaching and mentoring project analysts, or significant ROI contributions as a leader on numerous concurrent projects strongly preferred.
• Travels to worksite and other locations as necessary.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.comfor assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act