Customer Service Representative (csr)

We are seeking a Customer Service Representative to join our team in Manhattan! In this role, you will serve as the first point of contact for our customers, ensuring a smooth and positive experience. Your main goal will be to address inquiries, resolve concerns, and provide top-tier customer support.

Responsibilities:

·      Assist customers with inquiries and product/service details.

·      Handle customer complaints and provide effective solutions.

·      Maintain detailed and up-to-date customer records.

·      Work closely with other departments to escalate issues when necessary.

·      Participate in ongoing training and improvement initiatives.

Qualifications:

·      Strong communication and interpersonal skills.

·      Problem-solving mindset with the ability to think on your feet.

·      Ability to handle stressful situations with professionalism.

·      Detail-oriented and organized.

·      Prior experience in customer service is a plus but not required.