What are the responsibilities and job description for the Box Office position at Elevate Entertainment Group?
About Us
Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. As an Inc. 5,000 Fastest Private Growing Company and the nation’s leading and largest operator of cinema-entertainment centers, the Elevate Entertainment Group portfolio of brands includes EVO Cinemas, EVO Entertainment, Elevate Rewards, ShowBiz Cinemas, Times Square Grand Slam and Violet Crown Cinemas. The organization offers a broad slate of activities including movies, bowling, games, and attractions like climbing walls, virtual reality, ropes courses, and bumper cars. Guests can enjoy refined food and beverages from their scratch kitchens and bars while immersing themselves in a variety of entertainment options for everyday fun.
Job Description
The Box Office Attendant at Elevate Entertainment Group, you will be the first point of contact for guests. Your primary responsibilities will include selling tickets, providing information about events and attractions, and delivering excellent guest service.
Responsibilities include but are not limited to:
Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. As an Inc. 5,000 Fastest Private Growing Company and the nation’s leading and largest operator of cinema-entertainment centers, the Elevate Entertainment Group portfolio of brands includes EVO Cinemas, EVO Entertainment, Elevate Rewards, ShowBiz Cinemas, Times Square Grand Slam and Violet Crown Cinemas. The organization offers a broad slate of activities including movies, bowling, games, and attractions like climbing walls, virtual reality, ropes courses, and bumper cars. Guests can enjoy refined food and beverages from their scratch kitchens and bars while immersing themselves in a variety of entertainment options for everyday fun.
Job Description
The Box Office Attendant at Elevate Entertainment Group, you will be the first point of contact for guests. Your primary responsibilities will include selling tickets, providing information about events and attractions, and delivering excellent guest service.
Responsibilities include but are not limited to:
- Sell tickets for various events, shows, and attractions using the box office ticketing system, ensuring proper handling of cash and credit card transactions.
- Provide guest with a warm welcome and answer inquiries about showtimes, pricing, and seating options, and assist with any special needs or other requests.
- Effectively manage the will call window, ensuring tickets are organized and distributed efficiently to guests.
- Inform guests about current promotions, discounts, and special offers, applying discounts and promotions as needed.
- Professionally address and resolve guest concerns and complaints, escalating issues to management when necessary.
- Maintain accurate records of transactions, ticket sales, and guest interactions and ensure cash drawer is balanced accurately at the end of each shift.
- Work closely with other cast members, including ushers and concession staff, to ensure a seamless guest experience.
- Maintain a presentable, clean, and organized box-office environment, ensuring current up-to-date marketing materials and signage are showcased
- Performs other related duties and tasks as necessary or assigned.
Skills Abilities included but are not limited to:
- Exhibit hospitality-minded attitude; friendly, outgoing, guest focused.
- Able to take direction and work together as a team.
- Able to work calmly and execute job duties effectively under pressure.
Education Experience Requirements:
- High school diploma or equivalent preferred
- Must be at least 16 years of age
- Availability to work during holidays, nights, and weekends with increased hours during peak times
- Some locations may require Food Handler and State Alcohol Certifications
Physical Requirements:
- Prolonged periods of standing, walking, climbing stairs
- Must be able to lift 50 pounds at times
- Must be able to work in an environment with loud noise, flashing lights and repetitive motion
Cast Member Benefits:
- Competitive Pay and Growth
- Cast Member Perks - discounts on Movies, Attractions, and F&B!
Elevate Entertainment Group is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
