What are the responsibilities and job description for the FOH Supervisor position at Elevate Entertainment Group?
About Us
Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. As an Inc. 5,000 Fastest Private Growing Company and the nation’s leading and largest operator of cinema-entertainment centers, the Elevate Entertainment Group portfolio of brands includes EVO Cinemas, EVO Entertainment, Elevate Rewards, ShowBiz Cinemas, Times Square Grand Slam and Violet Crown Cinemas. The organization offers a broad slate of activities including movies, bowling, games, and attractions like climbing walls, virtual reality, ropes courses, and bumper cars. Guests can enjoy refined food and beverages from their scratch kitchens and bars while immersing themselves in a variety of entertainment options for everyday fun.
Job Description
The FOH Supervisor assists and provides excellent guest experience to our guests by overseeing the quality and consistency of our service, food and beverage, overall operation, and maintenance of the venue. They are responsible for every job function in the venue and as such must be able to personally perform and train others in every job function and support team members' training.
Responsibilities include but are not limited to:
- The ability to provide supervision during assigned shifts
- Provides cast members, and guests with a positive experience and atmosphere
- Monitors speed of service to ensure a positive guest experience
- Supervise daily shifts to ensure standards, product quality, and cleanliness is maintained
- Assist in the training of cast members, including new hires as well as existing team members
- Assists with cleanliness and organization of the venue
- Ensures proper cash handling procedures are followed
- Performs other related duties as necessary or assigned
Skills Abilities included but are not limited to:
- Strong written and verbal communication skills
- High guest satisfaction expectations and focus
- Self-motivated and results driven
- Holds self and others accountable to consistently maintain high-performance standards
Education Experience Requirements:
- HS Diploma or GED Certification
- Must be at least 21 years of age
- Minimum of 1 year full-service restaurant supervisory experience preferred
- Meets Ring Up Program requirements
- Food Safety, State Alcohol certification required
- Availability to work during holidays, nights, and weekends with increased hours during peak times
Physical Requirements:
- Prolonged periods of standing, walking, climbing stairs
- Must be able to lift 50 pounds at times
Cast Member Benefits:
- Competitive Pay and Growth
- Cast Member Perks - discounts on Movies, Attractions, and F&B!
Elevate Entertainment Group is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
