What are the responsibilities and job description for the Service Excellence Manager position at ELEVATE GROUP HAWAI'I?
Company Overview
Elevate Group Hawai'i is committed to delivering exceptional customer experiences. We strive to create a positive and supportive work environment that enables our teams to thrive.
Job Summary
We are seeking a talented Customer Service Manager to lead our customer service team. The successful candidate will have a proven track record of driving business success through effective leadership, communication, and problem-solving skills.
Key Responsibilities
- Develop and implement policies that promote positive customer and employee experiences.
- Provide training and development opportunities for the customer service team.
- Mentor team members to achieve individual and group success.
- Analyze customer feedback and develop strategies to improve service delivery.
Requirements
- 8-10 years of customer service experience with 5 years in management.
- Bachelor's degree or relevant experience.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office suite.
Benefits
We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.
