What are the responsibilities and job description for the Customer Service Excellence Manager position at Genuine Parts Company?
Job Requirements
To succeed as an Assistant Store Manager at NAPA, you will need to possess excellent leadership skills, a passion for customer service, and the ability to thrive in a fast-paced environment.
About the Ideal Candidate:
- High school diploma or equivalent. Technical or trade school courses or degree completion.
- Experience in the automotive after-market service industry or hobby/DIY world.
- Passion for delivering customer care and building long-term relationships.
- Ability to thrive in a fast-paced and complex environment.
- Knowledge of cataloging and/or inventory management systems.
Key Skills:
- Leadership skills to drive store growth and profitability.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Knowledge of inventory management systems.
