What are the responsibilities and job description for the Customer Service Account Manager - EV Charging position at Elevation Proving Grounds?
The Customer Service Account Manager is responsible for establishing and maintaining strong relationships with the company's customers to understand their needs and enhance their satisfaction and loyalty. This position acts as the primary contact for all service-related matters, taking responsibility for conducting regular meetings with customers to discuss service topics. The Customer Account Manager also identifies and leverages market opportunities in the after-sales sector to maximize customer value and drive product and service sales.
Key Role Details
- Customer Care and Support: Build and maintain long-term relationships with key customers to ensure their needs are met and issues are resolved quickly.
- Customer Reporting and Meetings: Analyze service data and prepare performance reports. Maintain regular communication with customers to discuss service performance, assess their satisfaction, gather feedback, and provide proactive solutions.
- Contract Management: Conduct contract negotiations and subsequently monitor and manage customer contracts to ensure that all agreed terms are adhered to, and adjustments are made where necessary.
- Business Development: Identify opportunities by evaluating relevant market trends and conducting market and competitive analyses. Evaluate the success of after-sales strategies and recommend appropriate actions for improvement.
- Cross-Selling and Up-Selling: Offer additional products or services, based on the after-sales strategy, to maximize value for the customer.
Required Qualifications
- Bachelor's degree in economics, finance, engineering or a related field
- Extensive experience in customer account management of very large accounts
- 5 years' experience in after-sales service within a globally operating organization
- Technical knowledge of electrical systems, with an advantage in knowledge of DC fast charging stations and their components
- Experience in contract negotiations and basic knowledge of contract law
- Basic understanding of Customer Relationship Management (CRM) software
- Customer-centric mindset with a commitment to understanding and fulfilling customer needs to ensure high levels of satisfaction
- Expertise in delivering compelling presentations and facilitating discussions to enhance negotiations and meetings
- Charismatic communicator adept at engaging with diverse personality types and conveying information clearly and succinctly
- Exhibits strong initiative and self-sufficiency by effectively managing customer meetings and contract negotiations
- Skilled in identifying challenges and crafting practical solutions to address them efficiently
Benefits
- Medical Benefits with cost assistance.
- Vision
- Dental
- Life Insurance paid by employer
- Disability
- Flexible Spending Accounts (FSA/HSA)
- PTO (minimum 16 days)
- Company holidays
Position duties subject to change at company discretion.
Job Type: Full-time
Pay: $120,000.00 - $130,000.00 per year
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $120,000 - $130,000
