Demo
Salary Resume Critique Job Openings

IT Helpdesk L2 Support MSP

Elevatus
Atlanta, GA Full Time
POSTED ON 1/23/2025
AVAILABLE BEFORE 4/23/2025

We are looking for a Helpdesk L1 / L2 Support Engineer, to join our team.

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.

We are a growing IT Managed Security Service Provider / Managed Service Provider (MSSP / MSP). We help our clients realize technology improvements in their organizations, assist in regular maintenance and troubleshooting (help desk), and lead projects that touch upon all aspects of small to medium size business IT systems. Our company's mission is to provide a holistic customer service focused approach to small business IT management and day to day IT help desk support. This POSITION MAY BE FULL-TIME REMOTE, ON-SITE, OR POSSIBLY FULL-TIME AT CLIENT SITE (and if hired, you must be ready for ANY of these scenarios)

About the Position :

This position encompasses a broad range of responsibilities. Our ideal candidate is a self-starter with experience in multiple aspects of IT support (desktop, server, network, cloud) and is very customer service focused. Customer service skills are VERY important to us. Our clients span the range, but most are Medical and legal offices and they rely on us for complete management of their IT systems, in addition to daily support. In this position you will help our clients with things like :

  • Troubleshoot and resolve end user, network and software issues
  • Resolve and document issues
  • Escalate to senior engineers
  • Assist clients with the installation, configuration and ongoing usability of workstations, peripheral equipment and software
  • Perform regular preventative maintenance checks
  • Diagnose system emergencies when they arise and persevere until they are resolved
  • Setup of new user profiles and software installation
  • Work with vendor representatives to resolve software and hardware issues
  • Install and / or upgrade Microsoft Operating Systems
  • Follow defined processes and standards
  • Review security parameters with clients and make recommendations on changes according to our standards and processes
  • Work on projects (i.e. system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configuration, SAN setups, etc.)
  • Participate in project planning, and solution delivery.

What does a "Typical Day" in this position look like? A typical day would be grabbing support tickets from the queue that require troubleshooting knowledge. We have NO L1 engineers!

Desired Skills and Experience :

  • Microsoft 365 and Microsoft Azure experience
  • Ability to learn and retain new technology skills and troubleshooting processes
  • Must be a team player and enjoy a fast-paced environment
  • Ability to multitask and effectively prioritize client issues
  • Hands-on experience with troubleshooting Windows products, VPN's, performance issues, peripherals, and M365
  • Successful completion of designated MS Certifications
  • 3 years of solid MS Windows experience
  • Excellent problem-solving and customer service skills
  • Excellent written and verbal communication skills
  • MSP specific experience REQUIRED

    • Benefits :

  • Influence our growth and direction in a cooperative environment
  • Friendly, fast-paced working environment
  • Great opportunity to work closely with experienced IT consultants
  • Exposure to wide variety of cutting edge technologies.

    • Compensation :

  • Starting at $60,000 DOE
  • Full time w2 position (not contract).
  • We offer Vacation and Health benefits

    • Job Type : Full-time

    Pay : From $60,000.00 per year

    Benefits :

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

    • Schedule :

  • 8 hour shift
  • Monday to Friday

    • Experience :

  • Windows Support : 4 years (Required)
  • Managed IT Service Provider : 3 years (Required)

    • Ability to Relocate :

  • Atlanta, GA 30301 : Relocate before starting work (Required)

    • Work Location : In person

    J-18808-Ljbffr

    Salary : $60,000

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a IT Helpdesk L2 Support MSP?

    Sign up to receive alerts about other jobs on the IT Helpdesk L2 Support MSP career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $70,114 - $86,563
    Income Estimation: 
    $109,702 - $143,233
    Income Estimation: 
    $150,767 - $193,289
    Income Estimation: 
    $95,561 - $118,859
    Income Estimation: 
    $109,702 - $143,233
    Employees: Get a Salary Increase
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Not the job you're looking for? Here are some other IT Helpdesk L2 Support MSP jobs in the Atlanta, GA area that may be a better fit.

    IT Helpdesk Support Technician

    Sonder Health Plans, Atlanta, GA

    IT Helpdesk Support Intern

    JM Huber Corporation, Atlanta, GA

    View More Jobs

    AI Assistant is available now!

    Feel free to start your new journey!