Judicial Support Administrator 1 (Drive Legal Case Manager) County Criminal Division (County Funded)

The purpose of this position is to assist persons, with a valid or suspended license, in resolving outstanding traffic citations and license reinstatement efforts. This is achieved by utilizing multiple software and information systems to conduct research and determine eligibility for the program's services. The position will process program appointments, by assigning requirements that will satisfy outstanding citations, and by closing citations, establishing payment plans, and setting aside license suspensions upon fulfillment of assigned requirements. The position is responsible for operating weekly court sessions, including Driver's License Assistance Court, conducting appointment sessions online and at multiple court locations, and completing general office duties pertaining to the program. The position must establish and maintain effective working relationships with the judiciary, court system personnel such as the clerks of the court, attorneys, interpreters, law enforcement, and the general public. 

This position is eligible for a hybrid remote work/onsite schedule after a 90-day period, as outlined by existing Circuit policies and procedures.

• Collects enrollment fees and removes cases from collection agencies.                          
• Reviews, compares and identifies citations to seek potential program participants or to make referrals to Driver's License Assistance Court.
• Researches each case to ensure it can be enrolled in the program, checks for previously court ordered traffic schools and court costs.              
• Disposes citations and assesses community service hours, court costs and traffic schools.  
• Verifies and collects required documents for completion, collects outstanding court costs, creates payment plan, identifies all suspensions on the person's license, clears suspensions to enable license reinstatement, processes paperwork, and processes changes made to each citation through updates.
• Meets with clients to review program requirements and acquire signatures.             
• Processes statute amendments changing Driving While License Suspended statutes to No Valid Driver's License statutes.       
• Creates, updates and submits motions for enrollment fee and court costs conversions.  
• Screens for program eligibility with the use of Department of Highway Safety and Motor Vehicles (DHSMV), Simultaneous Paperless Imaging Retrieval Information Technology (SPIRIT), and Traffic Information System (TIS) software systems. 
• Schedules appointments in the Drive Legal Case Management system.                
• Processes program violations by entering messages and returning citations to their original status through citation updates.
• Retrieves messages from the voicemail system.                                                         
• Screens and processes traffic citation reports from which eligible citations are set in Drive Legal Program and Driver's License Assistance Court calendars.
• Enters a "Nolle Prosse," "Diversion Program," or "Reset for Court" on each citation using SPIRIT Calendar Workbench.
• Updates all cases in each calendar using the SPIRIT system.
• Processes "Nolle Prosse" list by providing the driver’s license history for each person to the State Attorney’s office for approval.
• Sends e-mails to individuals whose program assignments have changed.        
• Scans or uploads e-file documents into the SPIRIT system. 
• Maintains and orders office supplies.                                                                              
• Attends Driver's License Assistance court to provide case management services.  
• Provides brief overview at each court session detailing program benefits.                     
• Verifies valid Driver’s licenses using the DHSMV system.   

• Bachelor's degree.
• One (1) year of related experience.

Knowledge, Skills and Abilities (KSAs):

• Bilingual in English/Spanish or trilingual in English/Spanish/Creole is preferred.
• Ability to understand and carry out oral and written instructions.
• Ability to communicate effectively, clearly and concisely, orally and in writing. 
• Ability to meet and deal effectively with the judiciary, and court administrative staff.
• Ability to deal with difficult court users using tact and good judgement. 
• Must possess excellent customer service and interpersonal skills, displaying willingness to help others and maintaining a positive attitude at all times.
• Excellent organizational skills. 
• Excellent time management skills. 
• Ability to multi-task.
• Technological literacy in computer software systems such as, Microsoft Office, Teams, and video conferencing software such as Zoom. 
• Ability to understand and adhere to court policies and procedures delineated in the employee handbook.

• Moderate noise; business office setting.

• Work involves a significant amount of standing, walking, sitting, talking, listening, balancing, stooping, and reaching with hands and arms; must be able to transfer up to 10 lbs.

Salary : $38,900