Director, Manufacturing & Quality Learning Experience & Performance Lead

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Organization Overview

At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.

Responsibilities

T he Director, Learning Experience & Performance Lead will drive transformation by leading a team of Master Trainers, Instructional Designers, Learning Technologists, and Performance Specialists. This leader will set a high bar for excellence, develop premier talent, and drive data-driven learning strategies that deliver measurable business impact

Key Responsibilities

Leadership & High-Performance Team Development

• Lead a high-impact team delivering best-in class learning and performance solutions across established and new sites.
• Foster and uphold a culture of excellence, accountability, and continuous improvement.
• Coach team members to grow leadership, upskilling and career pathways.
• Track and handle performance metrics to ensure strong execution across global initiatives.
  
  
  

Learning Strategy & Design

• Define a data-driven, GMP-aligned learning strategy that scales across new and existing sites.
• Integrate performance data into design to boost effectiveness and workforce readiness.
• Standardize development and delivery to support rapid deployment and quality outcomes.
• Leverage digital learning, AI tools, and immersive experiences to modernize learning.
  
  
  

Performance Improvement & Human Error Reduction

• Identify skills gaps, learning trends, and inefficiencies using advanced analytics.
• Partner with sites to deploy real-time performance support, especially during new site launches.
• Design proactive, performance-based learning to reduce human error and increase efficiency.
• Build predictive tools to drive continuous improvement and training optimization.
  
  
  

Learning Development, Delivery & Effectiveness

• Guide the deployment of training programs aligned to business priorities and compliance across established and new sites.
• Create onboarding and upskilling frameworks that enable GMP readiness and speed to productivity.
• Centralize toolkits and knowledge systems to support scale, retention, and accessibility.
• Ensure solutions are sustainable, scalable, and data-informed – ready for launch and long-term success.
  
  
  

Innovation, Collaboration & Operational Excellence

• Champion tech-enabled learning – AI-driven, adaptive, and automated – for better engagement and scale.
• Build strong partnerships with Quality, Manufacturing, IT, and HR to align L&D with business and site-readiness goals.
• Embed continuous improvement practices to stay ahead of industry benchmarks and support rapid new site readiness.
  
  
  

Stakeholder Engagement & Strategic Leadership

• Avise senior leaders on workforce readiness and training effectiveness with a focus on both established and emerging sites.
• Represent MQ L&D in global governance and cross-functional forums – ensuring strategies meet enterprise goals and site needs.
• Engage with external vendors and industry bodies to benchmark best practices and guide innovation across the network.
  
  
  

B Asic Requirements

• Bachelor’s degree
• Minimum of 5 years of experience in Learning & Development, Talent Development, Manufacturing Training with a focus on regulated environments.
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role.
  
  
  

Additional Skills/Preferences

• M aster’s degree preferred, in Instructional Systems Technology, Performance Technology, Adult Learning, Human Resources, or related experience/education.
• Experience in GMP-regulated environments, specifically manufacturing and quality.
• Knowledge of training governance, audit readiness, and inspection preparedness.
• Skilled in modern learning tools – AI, immersive tech, LMS, and data-driven platforms.
• Strong cross-functional collaboration across Ops, HR, Quality, and global teams.
• Ability to lead through ambiguity, solve complex problems, and drive outcomes.
• Strategic thinking and change leadership in a fast-paced, matrixed organization.
• Business acumen and data fluency to inform decisions and drive performance.
• Excellent communication and project management skills.
• Team management experience.
• Preferred certifications: CPTD, HPI or similar.
  
  
  

Additional Information

• T ravel %: ~20%
• Position location: Indy first/ Remote second
  
  
  

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is

$122,250 - $179,300

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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