Associate Consultant-CSP Management

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Lilly Patient Services (LPS) is a center of excellence for US patient services and customer support. Our responsibilities include the design and execution of industry-leading, multi-channel customer support solutions and services that enable better patient outcomes and help Lilly achieve business objectives. Members of LPS should deeply understand customer needs and the healthcare ecosystem, and all are expected to contribute to our purpose of connecting people to Lilly products and solutions. Together, we are accountable for an end-to-end support ecosystem of solutions that minimize abandonment, increase adherence and persistency, and deliver industry-best customer experiences. The Associate Consultant, Reimbursement and Diagnostics is responsible for the execution and measurement of reimbursement services and affordability solutions as part of US customer support programs. This role will report to the Associate Director, Reimbursement and Diagnostics in Lilly Patient Services.

Key Responsibilities:

Execution of Reimbursement and Diagnostic Services

• Provide subject matter expertise and support for product reimbursement and diagnostic authorization services for US customer support programs in retail, specialty, infused, and diagnostics businesses. Product reimbursement includes execution of brand affordability solutions as well as pharmacy and medical benefits coverage for commercial and government insurance. Diagnostic authorization is a new area for Lilly and will evolve over time

• Responsible for proactive analysis and measurement of product reimbursement and diagnostic authorization services for CSPs across service channels, including adherence to business requirements and attainment of business objectives

• Responsible for collecting and participating in the prioritization of product reimbursement and diagnostic authorization services escalations across channels. Identify and communicate themes across business areas and solve for issues when feasible

• Lead in solution and process innovation to improve product reimbursement and diagnostic authorization outcomes as well as meet the evolving demands of the business (i.e., formulary change initiatives, execution of new affordability solutions, etc.)

• Ensure adherence to all privacy, compliance, and legal requirements as well as CSP Principles with particular emphasis on data protection and appropriate use

• Provide data and analysis in support of executive summaries and governance presentations specific to product reimbursement and diagnostics authorization initiatives and outcomes

Building Relationships and Team Expectations

• Foster an inclusive, safe-to-speak culture and working environment consistent with Team Lilly expectations, the Lilly Values, CSP Principles and program requirements as outlined by Quality, Legal, Ethics and Compliance, and Privacy

• Build strong, trusting relationships with peers in the Lilly matrix and well as third-party partners, specifically key business partners in Lilly Value and Access and other functions critical to program and organizational success

• Participate in learning and development opportunities to ensure delivery of exceptional value to our customers and Lilly business partners, including efforts to obtain expert level of understanding of the healthcare and pharmaceutical environment, trends in reimbursement and payer segments, innovation in patient affordability, and best-in-class customer engagements

• Operate in a state of continuous compliance while meeting key business objectives. Provide feedback to peers and leaders to help meet individual and team performance goals.

• Prioritize performance management and development discussions with supervisor and mentors. Help team achieve corporate diversity goals and objectives through active participation in diversity, equity, and inclusion initiatives.

• Ensure understanding of team priorities and make strategic tradeoffs to meet business objectives while managing time and financial investments. Drive to continuous improvement in base operations to reduce operating expenses and fuel innovation

• Leverage support and escalation processes to quickly resolve issues, to trend and proactively prevent issues, and to identify opportunities to improve operations and team performance

Basic Qualifications:

• Bachelor’s degree or equivalent

Additional Skills/Preferences:

• Experience in Lilly Patient Services or Lilly Value and Access

• Product reimbursement experience

• Data and analytics; data privacy

• Communication / Presentation (e.g. Powerpoint)

Additional Information :

• Travel: Less than 10%

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company. If you would like to request an accommodation for medical or religious reasons, you may do so at workplace_adjustment@lilly.com.