What are the responsibilities and job description for the Deskside Support Technician position at Eliassen Group?
Deskside Engineer
Must be able to gain a Public Trust Clearance
Contract to Hire position
Hybrid/onsite required
Locations in Washington DC
Compensation: $30 an hour
Top Qualifications, Skills, Experience or Certifications:
1. Deployment of customer hardware and software
2. Troubleshooting IT issues
3. Problem Resolution IT support to end users
Job Role Specific Requirements:
The support will range from simple to complex system issues and may include VIP support requirements.
The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes. Strong skills with imaging machines and troubleshooting during the image process are a plus.
· Customer service and communication skills
· Remote and Deskside Experience troubleshooting hardware and software issues
· Troubleshooting Microsoft Windows
· Installation and configuration of new machines in a Windows environment.
· Smart cards / PIV cards (general knowledge)
· Experience with Office 365, VPN, Active Directory, Thin Client
· Provide Remote Tool Support
· Conference Room / VTC Setups
· HDI Desktop Tech
Salary : $30
