Lead Application Support Engineer

**Hybrid | Phoenix-Mesa-Chandler, AZ**

Our client, a leader in their industry, has an exciting opportunity for a Lead Application Support Engineer.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $70 - $84 / hr. w2

Responsibilities:

• Lead complex, broad impact initiatives including provision of high-level systems consultation for the technology teams.
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area.
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems.
• Make decisions on technical changes and enhancements.
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives.
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals.

Requirements:

• 5 years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 5 years of experience troubleshooting environments across the entire ecosystem (i.e. applications to infrastructure), identifying root cause, fixing and documenting problems, and implementing preventive measures. Experience supporting technical efforts to design, build, and deploy cloud applications at the direction of lead architects, including largescale data processing.
• 5 years of experience working with platform technologies or cloud native tech stack.

Desired Qualifications:

• Systems engineering, technology architecture, software development experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Prior experience in an SRE role or similar capacity with strong analytical skills and hands-on experience with automating manual tasks.
• Ability to collaborate effectively with cross-functional teams and clearly articulate technical concepts.
• Ability to quickly acquire system/domain knowledge and become a platform SME.
• Candidate should have sound knowledge and experience in handling L2/L3 production support functions and troubleshooting production issues.
• Knowledge of ServiceNow, OS (Windows/Unix), scripting(powershell/shell-script), DBs (SQL/Oracle), deployment tools (UCD/Harness), load-balancing solutions (AVI/AG/F5), network communications, cloud systems (PCF, OCP, Azure, GCP) and other technologies such as Tomcat/Kafka/MQ/FTP/NDM.
• Good understanding and hands-on experience with different monitoring/logging tools and responding to alerts to take the necessary actions to fix the issue.
• Knowledge of DevOps/RunOps principles and practices and experience with continuous integration deployment pipeline.
• Familiarity with security best practices and protocols.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

JOB ID: JN -032025-101426