What are the responsibilities and job description for the Application Support Engineer position at Sogeti?
Sogeti is a leading provider of professional technology services, specializing in Application Management, Infrastructure Management and High-Tech Engineering. Sogeti offers cutting-edge solutions around Testing, Business Intelligence, Mobility, Cloud and Security, combining world class methodologies and the global delivery model, Rightshore®. Sogeti brings together more than 20,000 professionals in 15 countries and is present in over 100 locations in Europe, the US and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the Paris Stock Exchange.
At Sogeti USA, we are committed to building a long and enduring relationship with our employees and to creating an environment that rewards and empowers. Our mission is to constantly exceed our employees' expectations in the same way that we strive to exceed our clients' expectations. We offer an environment that celebrates innovation and helps you to achieve a good balance between your professional and personal life. We strive to be an employer of choice!
Responsibilities / Qualifications
- Experience supporting and troubleshooting production web, SaaS, Cloud or server / client applications.
- Experience or education in developing applications, websites or cloud services.
- Excellent understanding of Cloud Computing concepts.
- Experience in utilizing, managing, and configuring build and release pipelines for code deployment and promotion between environments including production (cloud and on-prem).
- Experience with managing, troubleshooting, and deploying applications to Platform as a Service Cloud environments (Azure preferred).
- Experience with creating, utilizing, troubleshooting, and integrating REST APIs between different applications, or exposing one for use by an external caller.
- Strong understanding of authentication, authorization, and accounting (AAA), especially as relates to operational support of production applications and their integrations.
- Experience and understanding of application monitoring concepts. How, where, when to apply alerts, monitoring tools, and log ingestion and management.
- Experience managing, renewing, and applying public SSL / TLS certificates to internal and external applications. Understanding of different X.509 certificate formats, their purposes, and their use cases.
- Experience working within the Software Development Life Cycle (SDLC). Understand best practices for maintaining a healthy production environment.
- Application operational triage, troubleshooting, ongoing maintenance / support, and customer engagement for critical business services.
- Experience and / or knowledge of scripting languages such as PowerShell, Bash, Python, etc. (PowerShell preferred).
- Experience with or exposure to developing and operating with Object Oriented Development / Programming (OOD / OOP) languages and frameworks (C#, .NET preferred).
- Knowledge and understanding of relational databases, specifically SQL.
- Ability to analyze existing processes, support models, monitoring, automation and tools, with the goal of identifying gaps and opportunities for enhancements or automated triggers, alerts, and remediation opportunities.
- Ability to lead and manage high-priority incident bridges and triage calls and handle communication with non-technical leadership.
- Excellent problem-solving and troubleshooting skills. Ability to quickly skill up and apply prior knowledge to resolve complex issues in any technical platform.
- Passion and drive to constantly innovate and improve personal technical skills as well as to improve the skills of the team.
Please be aware that Capgemini Sogeti may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process
Minimum education qualification
The benefits our employees enjoy :
