Housing First Coordinator Supervisor

Eliot is in search of a bachelor's level person with at least 2 years of supervisory responsibilities in the human services realm. Our ideal candidate will have unwavering compassion and empathy - along with a strong commitment to social justice, person centered planning and practice, and multidisciplinary collaboration. 

Eliot’s Permanent Supportive Housing Teams provide multidisciplinary trauma informed/strengths based services to effectively address barriers to obtaining and maintaining housing (eg untreated PTSD/Mood Disorder(s)/Psychosis/Substance Use Disorder(s)/medical complexity)

Responsibilities:

Leadership & Team Management

• Co-Lead  with the Clinical Lead and supervise a team providing oversight of daily, weekly and monthly needs of staff and clients assigned to the Pod
• Guide staff with support in prioritizing needs within Pod to triage and plan for the team’s day and week
• Provide consistent support during the weekday to field questions and address issues as they emerge– with an ability to step in and support staff in need in the field as necessary
• Conduct regular pod/team meetings, daily huddles and check-ins including the Clinical Lead for support
• Provide weekly 1:1 supervision to complete performance evaluations, address admin issues, safety concerns and provide ongoing feedback (positive,  areas for growth and ideas for learning and skill development.) Engage leadership and request consultation as needed.
• Ensure comprehensive onboarding with the support of clinical lead and leadership staff
• Model strong boundaries and following agency expectations
• Stay updated on best practices, trends, and emerging issues in the field of homeless services.

Logistics with other Eliot teams, Community Engagement and Partnerships

• Coordinate with both Eliot-based programs and contacts and outside providers to address and delegate for issues including:
• Medical and Mental Health
• Issues with Insurance
• Housing
• Income
• Food
• Legal coordination with Court Advocate
• Build and maintain strong relationships with local government agencies, non-profit organizations, and community members
• Represent the organization at community meetings, task forces, and coalitions focused on homelessness and housing issues as indicated.
• Work collaboratively to advocate for policies and resources that address the root causes of homelessness.

Data Management and Reporting

• Oversight of pod staff’s entry of notes, development and modification of action plans and comprehensive assessments in eHana 

Client Engagement and Support

• Oversight of CSP-HI responsibilities including stabilization and needs for rehousing.
• Support staff in navigating recertification for Masshealth and/or lapsed coverage
• Oversight for client’s recertification for housing and for voucher
• With guidance from Clinical Lead, provide consistent guidance about how to manage client behavioral concerns in a constructive way  clearly outlining expectations, bearing in mind a low-threshold, client-centered, harm reduction approach and also using a client growth-oriented framework
• Meet with Supervision team on a bi-weekly basis to address policy and procedure needs for CSP-HI
• Provide support to staff to complete incident reports and Ehana documentation of safety concerns
• Ensure that consumers are treated with dignity and respect in accordance with ECHS Human Rights Policy. 

Model & Maintain Team and Agency Standards

• Complete all work as required in a timely, accurate and professional manner
• Attend staff meetings and training as required
• Obtain and maintain current certifications in CPR, First Aid, and all other required training. Ensure that all certificates are current and provide required documentation to the Agency. 
•  Responsible for promoting and upholding the principles of Corporate Compliance and the  ECHS Corporate Compliance program. Adhere to all ECHS policies and procedures including the Code of Conduct, Consumer Confidentiality, and HIPAA. 
• Act in an ethical, legal, and responsible manner, following all applicable ECHS policies, state/federal laws, regulations, and reporting requirements. 
• Respect diversity of others by demonstrating and modeling cultural awareness and sensitivity at all times. 
• Remain open to feedback from directors, supervisors, colleagues and supervisees
• Perform other job related duties as assigned. 

Physical and Mental Demands

• Frequent walking, standing, bending, reaching and lifting to carry out job responsibilities. 
• Ability to work effectively in a fast paced environment with periods of high stress. 
• Ability to provide direction and support during a crisis. 

Qualifications:

• Requires a Bachelor’s degree in a human services field; social work, psychology, human services, public health or sociology preferred. Must have at least two years of supervisory experience and demonstrate strong supervisory skills.  
• Competence in crisis intervention and engagement strategies. Must be able to quickly establish rapport with a wide range of clients behaviors and presentations.
• Especially strong working knowledge of community resources and confidence is how to access them. 
• A capacity and willingness to problem-solve more common issues in the field. Effectively identify times when a leadership perspective should be engaged to ensure safety and compliance. Demonstrate sound judgment and effective, solution focused problem solving skills. 
• Computer literacy and skill in the use of computers and related software applications. 
• Ability to consistently meet all necessary background and credentialing requirements
• Valid driver’s license and reliable transportation to and from work strongly preferred.  
• Must be proficient in English and possess and convey effective verbal and written communication skills with clients, staff and service providers. 
• Ability to develop and maintain professional working relationships with clients, staff, co-workers and supervisor.  
• Capacity to have difficult conversations with tact
• Ability to work effectively in a fast-paced, dynamic environment with diverse populations.

Eliot is committed to identifying and dismantling barriers that prevent people with marginalized racial identities from actualizing their full employment potential, assuming leadership roles, or from fully engaging at all levels in the workplace.