Account Support Specialist

Join Our Team at Elipticon Wood Products – A Great Place to Grow and Thrive!

At Elipticon Wood Products, Inc., we believe in creating more than just high-end wood moldings and millwork – we believe in a company culture that fosters innovation, collaboration, and employee growth. As a 100% employee-owned company, every team member has a vested interest in our success, and we’re looking for a motivated, detail-orientated Account Support Specialist to be part of our dynamic team. In this vital role, you’ll work closely with our sales team and customers to ensure a smooth, efficient, and friendly experience from inquiry to order fulfillment. If you thrive in a fast-paced environment, enjoy problem-solving, and love helping people, we want to hear from you!

Why You’ll Love Working with Us:

· Employee Ownership: As part of our 100% employee-owned company, you’ll have a direct stake in our success and a share of the growth.

· Great Company Culture: We’re proud of our positive, inclusive, and supportive workplace where everyone’s ideas are heard, and everyone is valued.

· Work-Life Balance: We believe in maintaining a healthy work-life balance with flexible hours and supportive leadership.

Key Responsibilities:

· Customer Communication: Engage with customers via phone, email, fax, and in person to answer inquiries, provide quotes, and recommend tailored solutions that best meet their needs.

· Exceptional Service Delivery: Consistently provide professional, courteous, and positive customer service that reflects the company’s values.

· Sales Team Collaboration: Work closely with the sales team to support sales efforts and streamline internal processes for greater efficiency.

· Team Participation: Actively contribute in team meetings and support ongoing improvement initiatives across departments.

· Versatility & Support: Assist with additional duties and projects as needed, demonstrating flexibility and a can-do attitude.

What We’re Looking for in You:

· Experience: Previous experience in a customer-facing role, ideally in sales support, customer service, or manufacturing environments.

· Education: High school diploma or GED required, or an equivalent combination of education and hands-on experience in a similar role.

· Strong Communication Skills: Clear, confident verbal and written communication abilities to support both team collaboration and customer interactions.

· Highly Organized: Excellent time management and organizational skills, with the ability to stay on top of multiple tasks and priorities.

· Customer-Focused Attitude: Friendly, professional, and service-oriented approach, with a commitment to putting customers first.

· Math Proficiency: Solid understanding of fractions, decimals, percentages, and basic geometry to support accurate work.

· Technical Aptitude: Ability to read and interpret customer drawings, templates, and specifications with attention to detail.

· Thrives in Fast-Paced Environments: Comfortable working under pressure in a collaborative, team-oriented setting.

· Detail-Oriented: Precision-focused with a strong commitment to delivering accurate, high-quality work.

Physical Demands:

Mobility & Movement: Must be able to sit, stand, walk, reach, and use hands regularly throughout the workday.
Occasional Physical Activity: May be occasionally required to climb, balance, stoop, kneel, or crouch as part of daily tasks.
Lifting Requirements: Ability to lift and carry up to 25 lbs occasionally.
Visual Requirements: Includes close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus for accuracy and safety.

Ready to join a company that values you and your contributions? Apply today and take the next step in your career with Elipticon Wood Products, Inc.!

· Benefits:

· Health insurance

· Paid time off

· 401(k)

· ESOP (Employee Stock Ownership Plan)

· Dental insurance

· Vision insurance

· Life insurance

· Flexible schedule

· Disability insurance

· Tuition reimbursement

· Employee stock purchase plan

· Health savings account

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus opportunities
• Commission pay

Work Location: In person

Salary : $20 - $25