Office Manager

Elite Dental Care is looking for an office manager to assist in the day-to day operations, training, and oversignt of 2 of our locations in the Memphis, TN area. This position may travel, as needed, between offices in Germantown and Eads TN, as well as be required to attend other, daytime, in-person meetings at other locations as needed.

The Ideal Candidate For This Position Will

• Have an exceptional work history in the dental field with progressive job roles.
• Have a minimum of 3 years of leadership experience in a dental practice, wtih multiple office management highly preferred.
• Have regular and predictable attendance.
• Work individually and cooperatively in a team environment.
• Be highly organized and excellent attention to detail.
• Excel at providing positive customer service experiences.
• Be compassionate and professional in conduct and appearance.
• Have integrity, dependability, and adherence to professional codes of conduct.
• Be able to multi-task, organize work, and consistently meet deadlines.
• Manage day to day activities and staff of the practice.
• Act as a liaison and provides support to dentists and office staff in coordination with management team guidance.
• Assure maximized collection on daily basis.
• Monitor AR on a weekly basis.
• Keep credit balances at minimum.
• Manage workflow to assure smooth and efficient patient flow.
• Effectively communicate policies and procedures and obtains compliance.
• Oversee inventory control management of supplies ' dental and front office.
• Have the ability to evaluate team members and perform employee reviews with input from the dentist(s), team leaders and/or management team.
• Understand disciplinary/discharge policy.
• Assure appropriate documentation of any patient complaint or incident and works to resolve issues following management policies.
• Handle all staff issues, complaints, and concerns in a timely and confidential manner.
• Develop team meeting agenda and runs meeting on a monthly basis.
• Provide training for front desk staff as appropriate.
• Complete required reports in timely manner; understand content and has ability to address issues.
• Motivate, communicate, and provide a positive environment in which all employees find job satisfaction.
• Assure productive, full schedules for providers.
• Oversee appropriate entry and scheduling of treatment plans.
• Audit and reports recall/reactivation efforts.
• Monitor unscheduled treatment and assures attempts at scheduling patient.
• Assure accurate daily deposit; make bank deposit.
• Conduct treatment planning/financial presentations with patients and tracks case acceptance.
• Demonstrate in-depth knowledge of health and safety regulations required for the dental profession (e.g. HIPPA, OSHA, etc.).
• Perform all duties as requested by dentist and/or corporate management.
  
  

The Person Chosen For This Postion Will Have

• Graduatied from a senior high school or equivalent.
• Some post-high school coursework certification or training in accounting, medical billing, finance, or general business.
• A minimum of five (5) years of dental office experience.
• A minimum of three (3) years of supervisory experience in a dental office.
• A minimum two (2) years of experience in a dental front office.
• A basic knowledge of human resources.
• Some experience in cosmetic and implant dentistry.