Operation Manager (Last-mile Delivery)

We are seeking an experienced and results-driven Operations Manager to oversee the efficient management of our logistics and supply chain operations. Reporting to senior management, you will coordinate daily operations, manage client relationships, and optimize fleet performance. Your bilingual proficiency in English and Mandarin will ensure effective communication across diverse teams and stakeholders. Experience managing freight fleets for companies like FedEx, Amazon is highly preferred, and experience in the logistics and transportation industry is a significant advantage.

Key Responsibilities

• Delivery Operations Management
• Oversee and manage daily last-mile delivery operations to ensure timely and accurate deliveries.
• Develop and optimize delivery routes to improve efficiency and reduce costs.
• Ensure drivers and the delivery team comply with safety standards and company policies.
• Team Management
• Recruit, train, and manage drivers and operational staff to achieve performance goals.
• Set and monitor Key Performance Indicators (KPIs) for the team and provide regular performance feedback.
• Resolve operational challenges and provide guidance to the team.
• Process Optimization
• Analyze operational data to identify bottlenecks and propose process improvements.
• Collaborate with IT teams to enhance delivery management systems and leverage technology.
• Monitor and improve customer satisfaction metrics continuously.
• Customer Experience
• Address and resolve customer complaints or issues promptly.
• Monitor order delivery success rates and implement corrective actions when needed.
• Cross-Department Collaboration
• Work closely with sales, customer service, and warehouse teams to ensure seamless order fulfillment.
• Coordinate with logistics providers and external partners to optimize resource utilization.
• Compliance and Safety
• Ensure all operations comply with local regulations, traffic laws, and company policies.
• Conduct regular inspections and maintenance of delivery vehicles to ensure safety and reliability.

Qualifications

• Language Proficiency: Fluent in both English and Mandarin (preferred).
• Experience: 1-3 years in logistics operations management or a related role. Experience managing freight fleets for FedEx, Amazon, or similar providers is highly preferred. Experience in the logistics and transportation industry is a significant advantage.
• Leadership Skills: Proven ability to lead and manage teams effectively in a fast-paced environment.
• Communication Skills: Excellent verbal and written communication skills, with the ability to work effectively across diverse teams and stakeholders.
• Technical Proficiency: Strong knowledge of logistics software and Microsoft Office Suite.
• Problem-Solving: Strong multitasking and prioritization skills, with the ability to perform under pressure and resolve issues effectively.
• Industry Knowledge: Solid understanding of transportation regulations, safety standards, and best practices in logistics.
• Occasionally require report to Irvine, CA 92618 location.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you need visa or green card sponsorship now or in the future?

Language:

• Mandarin (Preferred)

Work Location: In person

Salary : $80,000