Patient Care Coordinator 4-Day (32-34 Hour) Work Week *Medical Office Experience Required

Elite Eye Care, PC is a thriving and evolving private optometry practice with locations in Waukee, Ankeny and Norwalk, Iowa. This position is for our Waukee location. Optical experience is preferred but not required. Medical office experience required.

We are customer-centric, supportive and innovative.

Our work environment includes:

• 4-day work week (32-34 hours)
• Modern office setting
• Safe work environment
• Growth opportunities
• Team mindset

Patient Care Coordinator Responsibilities

• Welcome patients and visitors by greeting them when at the reception area.
• Interface with patients and balance a manageable patient flow during check-in and check-out procedures.
• Maintain an understanding of all accepted insurance plans and benefits.
• Prepare patient charts when directed.
• Collect all copayments, deductibles, and fees due at the time of appointment.
• Take inbound patient phone calls to assist our patient base with all needs, including troubleshooting and self-resolving issues to the best of your ability.
• Run necessary reports at the close of each business day to reconcile cash drawer/credit card transactions and submit accurate report/deposit information to the Chief Operating Officer.
• Actively pursue strategies to increase patient retention through pre-appointment process.
• Consistently manage and fulfill schedules, text messages, faxes, emails, etc.
• Contribute to contact lens sales, education, and inventory.
• Assist patients via professional phone etiquette and grace.
• Direct patients by walking them as needed to optical or restroom.
• Provide other duties within your department as well as others as needed.

Team

• Adhere to company policies and procedures as outlined in the signed handbook agreement.
• Provide training as needed to advance your department.
• Exhibit the values of the practice through communicating gratitude, value of products and services and transparent billing procedures.
• Maintain a positive mindset to help create a welcoming environment for yourself and your team members.
• Travel to alternate locations as needed.
• Assist your team members and work diligently and efficiently to increase productivity.
• Contribute to a positive patient experience by ensuring the office appearance and process of care from greeting to retention consistently exceeds patient expectations.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Medical Office: 1 year (Required)

Work Location: In person

Salary : $17 - $20