What are the responsibilities and job description for the Call Center Representative/Customer Service position at Elite Health Labs?
Job Overview
We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction while maintaining a professional demeanor. The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
- Respond to incoming calls and assist customers with their inquiries in a timely manner.
- Utilize effective phone etiquette to create a positive customer experience.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Maintain accurate records of customer interactions and transactions in our computerized system.
- Provide information regarding medical terminology and services offered, if applicable.
- Collaborate with team members to improve processes and enhance service quality.
- Assist in training new staff members on best practices for customer service.
Experience
- Previous experience in a call center or customer service environment is preferred.
- Bilingual or multilingual abilities, especially in Spanish, are highly desirable but not required.
- Familiarity with medical office procedures or terminology is a plus.
- Strong analytical skills to assess customer needs effectively.
- Excellent verbal communication skills with an emphasis on clarity and professionalism.
- Ability to work well under pressure while maintaining attention to detail.
Join us in delivering outstanding service to our customers while growing your career in a supportive environment!
Additional Education and Skills:
High School graduate
BA or BSc preferred
Prior experience in a call center or customer service is preferred.
Experience with computer, word document, excel
Typing speed: 45 wpm
Job Types: Part-time, Contract
Pay: $16.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $16