What are the responsibilities and job description for the Front Desk Agent position at Elite Investments DBA Hampton Inn Topeka?
Hampton inn Topeka is hiring for Fulltime Front Desk agent to serve as the face of our business . We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks . Duties for this position include but are not limited to
- Welcome guests in a friendly, prompt and professional manner
- Check guests in, issue room keys, provide information on hotel services and room location
- Ensure required identification is taken from guests at check-in in line with local legislative requirements
- Answer phones in a prompt and courteous manner
- Answer, record and process all guest calls, messages, requests, questions or concerns
- Check guests out, including resolving any late or disputed charges
- Accurately process all cash and credit card transactions using established procedures
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Shift:
- 8 hour shift
Work Location: In person
Salary : $13 - $15