What are the responsibilities and job description for the Front Desk Agent position at Ramada Hotel?
Job Summary: We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will provide excellent customer service and ensure a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you. Responsibilities: - Greet guests with a warm and welcoming demeanor - Check guests in and out of the hotel efficiently and accurately - Answer phone calls and respond to guest inquiries in a timely manner - Provide information about hotel amenities, local attractions, and dining options - Handle guest complaints or concerns with empathy and professionalism - Assist with reservations, room assignments, and room changes - Process payments and maintain accurate records - Collaborate with housekeeping and maintenance staff to ensure guest satisfaction - Perform night audit duties as needed Experience: - Previous experience in a customer service role, preferably in the hospitality industry - Strong phone etiquette skills with excellent verbal and written communication abilities - Knowledge of hotel operations and guest services - Familiarity with night audit procedures is a plus - Bilingual skills (English/Spanish) are highly desirable - Ability to provide exceptional customer service in a fast-paced environment - Strong organizational skills with attention to detail At our company, we value our employees and offer competitive benefits including: - Competitive pay based on experience - Opportunities for career advancement within the hospitality industry - Ongoing training and professional development opportunities If you are passionate about providing exceptional guest experiences and thrive in a dynamic environment, we encourage you to apply for the position of Front Desk Agent. We look forward to reviewing your application.
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Topeka, KS 66607 (Required)
Work Location: In person
Salary : $14 - $15
