What are the responsibilities and job description for the IT Technician position at Elite Manufacturing and Professional Services,...?
CALL ELITE TODAY FOR AN IMMEDIATE INTERVIEW
Must be able to quickly and effectively assist end users of Internet, telephone, and cable TV services with hardware and software support issues. Customer contact will be through telephone, email, and sometimes in the office. Must have excellent customer service and communication skills. This position will also require excellent initiative, time management, and documentation skills. The technician will be responsible for logging trouble calls, resolutions, and processes used in the position.
The technician will assist users with technical issues relating to broadband Internet services, telephone, and cable television technical inquiries. Inquiries will involve troubleshooting in the following areas:
- Basic home networking and home broadband routers
- Connectivity issues
- Email support
- Web support
- Security and anti-virus
- Cable TV Set top box issues
- Telephone issues
PERSONAL REQUIREMENTS:
Education: Computer Science, Information Systems, Information Technology or other computer-related field preferred. A , and/or Network certifications recommended.
Applicants must have experience with the following applications and operating systems:
- MS Windows, all versions
- MAC
- Linux/Unix
- Windows Live Mail/Outlook/Thunderbird
- Common web browsers (IE, Firefox, Chrome, Safari)
- Network configuration (TCP/IP)
- Hardware troubleshooting, including network interface cards, wireless cards, and broadband routers.
- Experience with computer systems, data networking and communications, technical support preferred.
After a six month probationary period, candidate may be considered for full-time employment.
This is an in office setting, no work from home offered.
Call Elite Manufacturing and Professional Services today at 423-765-9935 or stop in at
405 Tilthammer Drive Kingsport Tn 37660
Job Types: Full-time, Temp-to-hire
Pay: From $16.00 per hour
Expected hours: 40 per week
Schedule:
- 12 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- No weekends
- Overnight shift
- Overtime
- Weekdays
- Weekends as needed
Ability to Commute:
- Bristol, TN 37625 (Required)
Work Location: In person
Salary : $16