What are the responsibilities and job description for the Customer Support Associate position at Elite Recruit LLC?
Key Responsibilities:
Order Management:
Process and manage customer orders from receipt to delivery, ensuring accuracy and timeliness.
Collaborate with logistics and warehouse teams to track shipments and address any issues.
Customer Account Support:
Act as a primary contact for assigned accounts, supporting up to five sales representatives.
Address inquiries, resolve issues, and maintain accurate customer records.
Pre-Sale Activities:
Assist the sales team with product inquiries and recommendations.
Prepare quotes and proposals, and collaborate with marketing for updated product information.
Post-Sale Activities:
Follow up with customers to ensure satisfaction, handle returns and exchanges, and gather feedback for improvements.
Relationship Building:
Develop strong relationships with customers and identify upselling opportunities.
Engage proactively to understand customer needs and provide tailored solutions.
Qualifications:
Experience:
5-8 years in customer service roles within the nutraceutical, raw ingredients, food & beverage, or wellness sectors.
Proven success in managing B2B customer accounts and order processes.
Skills:
Experience with SAP
Exceptional organizational and detail-oriented skills.
Strong communication and interpersonal abilities.
Proficient with CRM systems and order management software.
Ability to multitask in a fast-paced environment with strong problem-solving skills.
Attributes:
Customer-centric mindset with a passion for excellent service.
Team player who thrives in collaborative environments.
Adaptable, open to feedback, and committed to continuous improvement.
Positive attitude and strong work ethic.
Preferred Qualifications:
Familiarity with industry regulations and standards.
Salary : $75,000 - $95,000
