What are the responsibilities and job description for the Collections Specialist position at Elite Rooter?
Elite Rooter is a trusted name in the plumbing industry, committed to providing exceptional service to our clients. As we continue to grow, we are looking for a dedicated and detail-oriented Collections Specialist to manage account receivables and help ensure timely payments from our customers.
Responsibilities:
- Follow up on outstanding account balances for plumbing services through phone, email, and written correspondence.
- Communicate effectively with customers to resolve payment discrepancies and establish payment plans if necessary.
- Maintain accurate records of customer interactions and payment arrangements.
- Collaborate with internal teams to verify invoice accuracy and resolve disputes.
- Prepare reports on collection activities and account statuses.
- Handle sensitive customer information with confidentiality and professionalism.
Requirements:
- Previous experience in collections, accounts receivable, or a related field.
- Excellent communication and negotiation skills.
- Strong organizational skills with attention to detail.
- Ability to remain professional and composed in challenging situations.
- Proficiency in Microsoft Office (Word, Excel) and familiarity with accounting software.
- Knowledge of plumbing services or the home services industry is a plus.
What We Offer:
- Performance-based incentives.
- Comprehensive training and support to help you succeed.
- A positive, team-oriented work environment.
- Opportunities for growth and advancement within the company
Salary : $20 - $25
