What are the responsibilities and job description for the Medical Scheduling Specialist position at Elite Sports Medicine and Orthopaedic Center?
Are you seeking a challenging, yet rewarding position in healthcare? Do you like working with people over the phone? Are you calm under pressure, attentive to detail and enjoy working in a team environment? We have an exciting opportunity to join our team as a Scheduling Support Specialist! This position is located at our Midtown location and is Monday-Friday between the hours of 7:00am and 5:00pm.
Elite Sports Medicine Orthopedics offers a competitive compensation package for full-time members including: Three Medical Plans Options (your choice of a PPO or HDHP), Dental and Vision Coverage, Health Savings Account (with HDHP), Employee Assistance Program, Company Provided Basic Life, AD&D and Long-Term Disability, Voluntary Life and Short-Term Disability, PTO Accrual, Paid Holidays, and 401(k) employer match.
MINIMUM ESSENTIAL JOB REQUIREMENTS
- Maintain a high level of customer service at all times to patients, colleagues, and referring doctors
- Answer incoming calls and return voicemails as needed to schedule new and return patients for all providers. This includes:
- Understand and follow script and protocols for each provider
- Understand existing contracts for each provider and stay updated on changes
- Copy and send applicable documentation and medical records.
- Ensure that information needed to treat each patient is in patient’s file. If additional information is required, take necessary steps to get files from hospital/referring physician and call other providers etc. (ex: referring records, demographic info, insurance information, imaging disks, etc.).
OTHER
- Maintain confidentiality; comply with HIPAA, OSHA and other compliance guidelines established by regulation or by the Company
- Complete all mandatory annual training programs
- Attend all meetings as requested
- Adhere to the Team Member Handbook and other policies and procedures as they are developed
- Perform other tasks or projects as requested by the supervisor
KNOWLEDGE, SKILL AND COMPETENCY REQUIREMENTS
- Knowledge of medical practice procedures and terminology is helpful
- At least two years of appropriate medical office job experience required
- Ability to perform multiple and diverse tasks simultaneously
- Experience performing redundant tasks with minimal error rate
- Experience working in potentially stressful situations
- High-level customer service and communication skills
- Excellent teamwork skills
- Preference for activities involving face-to-face interaction
- Ability to use good judgment in the course of work
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
