Sales Assistant

About Us:

Elite Travel Inc. has been helping travelers explore the world since 1992. We specialize in creating bespoke travel experiences, from high-spend corporate meetings and incentives to luxurious leisure getaways. Our commitment to excellence has made us a trusted name in the travel industry, dedicated to providing unforgettable journeys for our clients.

Position Overview:

We are seeking an enthusiastic and detail-oriented Travel Agent Assistant to join our dynamic team. The ideal candidate will assist our travel agents in providing exceptional service to our clients. This role requires strong organizational skills, excellent communication, and a passion for travel.

Key Responsibilities:

• Client Support:

- Assist travel agents in managing client inquiries via phone, email, and in-person. - Provide clients with information concerning travel itineraries, accommodations, and destinations. - Maintain a high level of customer service to ensure client satisfaction and loyalty.

• Administrative Tasks:

- Organize and manage travel documentation, including itineraries, invoices, and confirmations. - Keep track of important dates, schedules, and travel plans for clients and agents. - Prepare and distribute travel-related materials and promotional content.

• Booking & Reservations:

- Assist in booking flights, accommodations, car rentals, and other travel-related services. - Ensure accuracy in reservations and troubleshoot any issues that may arise. - Communicate with hotels, airlines, and other service providers to confirm arrangements and resolve any complications.

• Research & Planning:

- Conduct research on destinations, travel itineraries, and packages tailored to clients’ preferences and budgets. - Stay updated on travel industry trends, airline policies, and destination-specific information. - Support travel agents in creating detailed and customized travel plans.

• Technology & Tools:

- Utilize travel booking software and systems to manage reservations and client databases. - Update and maintain records in Customer Relationship Management (CRM) systems.

Qualifications:

• High school diploma or equivalent; additional education in travel, hospitality, or a related field is a plus.
• Previous experience in customer service or administrative roles, preferably within the travel industry.
• Proficiency in travel booking systems and software.
• Strong organizational skills with a keen attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Passion for travel and a willingness to learn about new destinations and experiences.
• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).

Benefits:

• Competitive salary based on experience.
• Opportunity for growth and professional development within the company.
• Travel discounts and perks.
• A supportive and collaborative team environment.