What are the responsibilities and job description for the Desktop Support Technician (Part-Time) position at Elite?
Job Description
What We Need
In order to deliver our exceptional services, we need dedicated and enthusiastic, hard-working, and customer service-oriented technicians-- that’s where you come in! Your role will include unparalleled technical support for an automotive dealership client, allowing them to experience the best support available within the industry.
What You’ll Do
Friendly
What We Need
In order to deliver our exceptional services, we need dedicated and enthusiastic, hard-working, and customer service-oriented technicians-- that’s where you come in! Your role will include unparalleled technical support for an automotive dealership client, allowing them to experience the best support available within the industry.
What You’ll Do
- Provide exceptional Customer Service interfacing with high-profile client executives onsite
- ***Travel within a radius of 25 miles daily in a specific route. Must have a valid driver's license and reliable transportation***
- Provide excellent time management and reporting skills
- Be familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
- Manage triage, troubleshooting, and resolution to client scope on IT equipment
- Document efforts, issues, and resolutions, and close cases/tickets daily
- Insight into POS, PC, Printers, Thin Clients, APs, Servers, Network switch equipment
- 1-2 years of IT support work experience
- A Certification
- OEM Certifications (Dell/HP Etc)
- Apple/Mac Experience
- Imaging from Network and USB
- Laptop/Desktop/Printer hardware and software support Experience
- ServiceNOW experience
Friendly
- Relatable and responsible when interacting with all customers, you have the ability to build relationships easily
- An educational approach to solving issues – Help us, help them!
- For many of our customer's technology problems can be frustrating but easily solved by educating them, your patience is a virtue!
- Able to transform technical IT solutions lingo into terms everyone understands
- Insatiable desire for knowledge, independence, and success—strive for more than the status quo
- Not intimidated by problems you’ve never seen before – confidence if key!
- Complete all assigned projects and tasks
- Excellent time-management skills
- Communication—Tracking/monitoring issues, providing notes/feedback, etc.
- Keep COMPANY-provided tools in good condition
