Surveillance Operator I

JOB SUMMARY: Proactively provide and maintain covert surveillance operations to protect the employees, guests, and assets of the Elk Valley Casino and the Elk Valley Rancheria, California by monitoring the casino and other Elk Valley Rancheria, California owned premises to detect illegal activities, disturbances, irregularities, non-compliance, and safety issues utilizing the provided surveillance system(s). To perform all duties in accordance with Company standards, policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Duties may be added to, changed or deleted at the sole discretion of management:

• Perform observations to detect unusual or illegal activities, violations or omissions of casino policy and procedures by employees.
• Perform observations of guests to detect unusual or illegal activities.
• Perform observations to detect safety hazards which could be dangerous to employees or guests.
• Observe games to make sure both employees and guests are following rules and regulations.
• Watch for any actual or attempted cheating, daubing/marking of cards, unauthorized access, manipulations and/or use of any illegal devices that may alter the outcome of any game.
• Record surveillance information with video and digital recording devices.
• Responds to radio and phone calls and accurately records data of casino activities.
• Maintain written department documentation, reports and/or logs as required.
• Report any violation of policy or procedure, illegal activity, safety concerns, and any unusual or suspicious activity in accordance with departmental procedures.
• Must learn and become familiar with all controls, rules, regulations and procedures relating to the daily operation of the casino. This includes a fundamental knowledge of federal, state and tribal gaming regulations.
• Must learn and become proficient in operating all surveillance CCTV and related equipment and software.
• Cooperate with other casino departments and/or law enforcement, following approved procedures or as directed by the Elk Valley Rancheria Gaming Commission.
• Performs confidential video reviews as they are received by the surveillance department.
• Make 911 calls in the event of an immediate emergency or at the request of the Casino Shift Manager or Guest Safety Manager.
• Must be able to work any shift on any day including holidays, weekends, or short notice. Report and/or make basic repairs to any surveillance equipment which is malfunctioning following departmental guidelines.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Attendance/Punctuality – Is consistently at work and on time.

Communication – Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels. Must maintain open communications with department supervisors and team members.

Confidentiality – Must maintain the highest level of confidentially. All observations and/or information received must only be used for its intended purpose and shared only with the intended persons.

Ethics – Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.

Motivation - Must be self-motivating and able to motivate employees at all levels to achieve the company’s long and short term goals.

Organizational Support - Follows policies and procedures.

Quality - Demonstrates accuracy and thoroughness.

Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.

Teamwork – Contribute to building a positive team spirit; Support everyone’s effort to succeed.

Oral Communications – Able to summarize events and give updates; ask for (or give) clarification, and respond clearly to questions.