What are the responsibilities and job description for the Customer Care Professional at Elle Designs LLC position at Elle Designs LLC?
Elle Designs LLC is seeking a highly motivated and customer-centric Customer Service Representative to join our team. As a valued member of our customer support team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service.
Key Responsibilities:
- Customer Communication: Respond to customer inquiries via email, chat, or phone, providing accurate information and ensuring a positive experience.
- Issue Resolution: Address customer complaints, work towards solutions, and maintain a professional demeanor.
- Product Knowledge: Develop and maintain a deep understanding of our products and services to effectively support and educate customers.
- Order Assistance: Assist customers with placing orders, tracking deliveries, and processing returns or exchanges as needed.
Requirements:
- Bachelor's degree preferred
- Proven experience in customer service or a similar role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and ability to remain calm under pressure
- Proficient in Excel, Slack, and Canva
- Ability to work in a fast-paced environment and handle multiple tasks
- Attention to detail and strong organizational skills
- Empathy and patience when dealing with customer concerns
Perks:
- Hybrid schedule (25-30 hours/week)
- Competitive pay
- Bonuses
- Opportunity for growth and advancement within the company
- Starting rate: $21-$25/hour
Salary : $21 - $25
