What are the responsibilities and job description for the Elle Designs Customer Liaison Expert position at Elle Designs LLC?
We're searching for a results-driven and customer-focused Customer Service Representative to join our team at Elle Designs LLC. As a key member of our customer support team, you will be responsible for delivering exceptional service, resolving customer issues, and maintaining a positive relationship.
Responsibilities:
- Customer Inquiry Handling: Respond to customer inquiries via email, chat, or phone, providing accurate information and ensuring a positive experience.
- Issue Resolution: Address customer complaints, work towards solutions, and maintain a professional demeanor.
- Product Knowledge: Develop and maintain a deep understanding of our products and services to effectively support and educate customers.
- Order Management: Assist customers with placing orders, tracking deliveries, and processing returns or exchanges as needed.
Requirements:
- Bachelor's degree preferred
- Proven experience in customer service or a similar role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and ability to remain calm under pressure
- Proficient in Excel, Slack, and Canva
- Ability to work in a fast-paced environment and handle multiple tasks
- Attention to detail and strong organizational skills
- Empathy and patience when dealing with customer concerns
Benefits:
- Flexible hybrid schedule (25-30 hours/week)
- Competitive pay
- Bonuses
- Opportunity for growth and advancement within the company
- Starting rate: $21-$25/hour
Salary : $21 - $25
